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BS 8463(2005) : 2005

Superseded
Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

View Superseded by
superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

SPECIFICATION FOR CUSTOMER BILLING PRACTICE
Available format(s)

Hardcopy , PDF

Superseded date

31-08-2012

Language(s)

English

Published date

01-01-2005

Publisher

British Standards Institution

Committees responsible
Foreword
Introduction
1 Scope
2 Terms and definitions
3 Billing processes
4 The billing document
Annex A (informative) - Recommendations for bill presentation
Annex B (normative) - Supplementary requirements for the
                      billing of corporate customers
Bibliography

Specifies the minimum generic requirements for suppliers of services for which periodic billing is made.

Committee
UAW/1
DevelopmentNote
Supersedes 05/30126340 DC. (10/2005) 2005 Edition Re-Issued in July 2008 & incorporates AMD 1 2008. Supersedes 07/30171254 DC. (08/2008)
DocumentType
Standard
Pages
18
PublisherName
British Standards Institution
Status
Superseded
SupersededBy
Supersedes

BS 18477:2010 Inclusive service provision. Requirements for identifying and responding to consumer vulnerability
06/30137879 DC : DRAFT APR 2006 BS 8477 - CUSTOMER SATISFACTION - CODE OF PRACTICE FOR CUSTOMER SERVICE
BS 8477:2007 Code of practice for customer service

BS ISO 10002:2014 Quality management. Customer satisfaction. Guidelines for complaints handling in organizations

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Hardcopy - English
PDF - English
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