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BS 8477:2007

Superseded
Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

View Superseded by
superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

Code of practice for customer service
Available format(s)

Hardcopy , PDF

Superseded date

31-01-2014

Language(s)

English

Published date

30-04-2007

Publisher

British Standards Institution

Foreword
Introduction
1 Scope
2 Normative references
3 Customer service principles
4 Implementation at a structural level
5 Operational recommendations
6 Maintenance of customer services principles
Annexes
Annex A (normative) Recruitment, competences
        and training of customer service
        employees
Bibliography

Lays out essential principles for establishing and maintaining effective customer service and provides recommendations on applying these principles.

Committee
SVS/0
DevelopmentNote
Supersedes 06/30137879 DC. (04/2007)
DocumentType
Standard
Pages
22
PublisherName
British Standards Institution
Status
Superseded
SupersededBy
Supersedes

BS EN 15838:2009 Customer contact centres. Requirements for service provision
BS 18477:2010 Inclusive service provision. Requirements for identifying and responding to consumer vulnerability
BIP 2208 : 2010 CUSTOMER SERVICES COLLECTION - QUALITY SERVICE - COMPETITIVE BUSINESS, AND THE STANDARDS BS 8477, BS ISO 10001 AND BS ISO 10002
EN 15838:2009 Customer Contact Centres - Requirements for service provision

BS EN ISO 9001:2015 Quality management systems. Requirements
BS 8463(2005) : 2005 SPECIFICATION FOR CUSTOMER BILLING PRACTICE
BS ISO 10002:2014 Quality management. Customer satisfaction. Guidelines for complaints handling in organizations

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PDF - English
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