BS 8543:2015
Current
The latest, up-to-date edition.
Hardcopy , PDF
English
30-06-2015
Foreword
Introduction
1 Scope
2 Terms and definitions
3 General principles
4 Complaint-handling framework
5 Planning and design
6 Operation of the complaint-handling system
7 Maintenance and improvement
Annexes
Annex A (informative) - Objectivity
Annex B (informative) - Unacceptable and
unreasonable behaviours
Annex C (informative) - Responsibilities and
authorities of complaint-handling roles
Annex D (informative) - Accessibility
Annex E (informative) - Effective apologies,
remedies and options for redress
Annex F (informative) - Maintenance and improvement
Bibliography
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