Foreword
Chapter 1 - Introduction
  About this guide
  Background to the changes
  A single standard
  Quality management principles
  Integration of quality management system and business
  Focus of change
  Benefits of ISO 9001:2000
  ISO 9001:2000 and ISO 9004:2000 - A consistent pair of
  standards
  Compatibility with other management system standards
  BS EN ISO - National/European adoption of ISO 9001
  Adoption of Standards
  The CEN Foreword to ISO 9001:2000
  Accredited certification/registration transition
Chapter 2 - Guidance on the introductory clauses (0-3)
            of ISO 9001:2000
0 Introduction
1 Scope
  1.1 General
  1.2 Application
2 Normative references
3 Terms and definitions
Chapter 3 - Guidance on the requirements clauses (4-8)
            of ISO 9001:2000
4 Quality management system
  4.1 General requirements
  4.2 Documentation requirements
5 Management responsibility
  5.1 Management commitments
  5.2 Customer focus
  5.3 Quality policy
  5.4 Planning
  5.5 Responsibility, authority and communication
  5.6 Management review
6 Resource management
  6.1 Provision of resources
  6.2 Human resources
  6.3 Infrastructure
  6.4 Work environment
7 Product realization
  7.1 Planning of product realization
  7.2 Customer-related processes
  7.3 Design and development
  7.4 Purchasing
  7.5 Production and service provision
  7.6 Control of monitoring and measuring devices
8 Measurement, analysis and improvement
  8.1 General
  8.2 Monitoring and measurement
  8.3 Control of nonconforming product
  8.4 Analysis of data
  8.5 Improvement
Chapter 4 - Guidance on the annexex and bibliography
            of ISO 9001:2000
  Annexes A and B
  Bibliography
Appendix A - Quality management principles
Appendix B - Requirements for documented procedures
Appendix C - Requirements for records
Appendix D - Terminology
Appendix E - IAF/CASCO/TC 176 transition agreement communique
Other guidance
Figure 1 - Model of a process-based quality management system
Table B.1 - Correspondence between ISO 9001:1994 and
            ISO 9001:2000 requirements for documented
            procedures
Table C.1 - Correspondance between ISO 9001:1994 and
            ISO 9001:2000 requirements for records
Table D.1 - Observations on usage of terms in ISO 9001:2000