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BS ISO/IEC 19086-3:2017

Current
Current

The latest, up-to-date edition.

Information technology. Cloud computing. Service level agreement (SLA) framework Core conformance requirements
Available format(s)

Hardcopy , PDF

Language(s)

English

Published date

01-08-2017

Publisher

British Standards Institution

Foreword
1 Scope
2 Normative references
3 Terms and definitions
4 Abbreviated terms
5 Conformance
6 Relationship between the cloud service agreement
   and cloud SLAs
7 Cloud SLA Management
8 Role of cloud service level objectives, cloud service
   qualitative objectives, metrics, remedies, and
   exceptions in the cloud SLA
9 Cloud SLA components
10 Cloud SLA content areas and their components
Bibliography

Describes the core conformance requirements for service level agreements (SLAs) for cloud services based on ISO/IEC 19086-1 and guidance on the core conformance requirements.

This document specifies the core conformance requirements for Service Level Agreements (SLAs) for cloud services based on ISO/IEC19086‑1 and guidance on the core requirements. This standard is for the benefit and use by both cloud service providers and cloud service customers.

This document does not provide a standard structure that would be used for cloud SLAs.

This document does not supersede any legal requirement.

Committee
IST/38
DevelopmentNote
Supersedes 16/30336264 DC. (08/2017)
DocumentType
Standard
Pages
26
PublisherName
British Standards Institution
Status
Current
Supersedes

Standards Relationship
ISO/IEC 19086-3:2017 Identical

ISO/IEC 19086-1:2016 Information technology Cloud computing Service level agreement (SLA) framework Part 1: Overview and concepts
ISO/IEC 19944:2017 Information technology Cloud computing Cloud services and devices: Data flow, data categories and data use
ISO/IEC 17789:2014 Information technology — Cloud computing — Reference architecture
ISO/IEC 17788:2014 Information technology — Cloud computing — Overview and vocabulary

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PDF - English
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