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BS ISO/IEC 20000-3:2012

Superseded
Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

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superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

Information technology. Service management Guidance on scope definition and applicability of ISO/IEC 20000-1
Available format(s)

Hardcopy , PDF

Superseded date

22-08-2019

Language(s)

English

Published date

30-11-2012

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Fulfilling the requirements specified in
  ISO/IEC 20000-1
5 Applicability of ISO/IEC 20000-1
6 General principles for the scope of an SMS
Annex A (informative) - Main points on scope of the
        SMS, applicability and conformity to
        ISO/IEC 20000-1
Annex B (informative) - Scenario based scope
        definitions
Annex C (informative) - Types of conformity
        assessments
Bibliography

Covers guidance on scope definition, applicability and demonstration of conformity to the requirements specified in ISO/IEC 20000-1.

Committee
IST/15
DevelopmentNote
Supersedes BS PD ISO/IEC TR 20000-3 & 12/30257208 DC. (11/2012)
DocumentType
Standard
Pages
38
PublisherName
British Standards Institution
Status
Superseded
SupersededBy
Supersedes

Standards Relationship
ISO/IEC 20000-3:2012 Identical

ISO/IEC TR 20000-5:2013 Information technology Service management Part 5: Exemplar implementation plan for ISO/IEC 20000-1
ISO/IEC 17000:2004 Conformity assessment Vocabulary and general principles
ISO 19011:2011 Guidelines for auditing management systems
ISO/IEC 17050-1:2004 Conformity assessment Supplier's declaration of conformity Part 1: General requirements
ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
ISO/IEC 17021:2011 Conformity assessment Requirements for bodies providing audit and certification of management systems
ISO/IEC TR 90006:2013 Information technology Guidelines for the application of ISO 9001:2008 to IT service management and its integration with ISO/IEC 20000-1:2011
ISO/IEC 27002:2013 Information technology Security techniques Code of practice for information security controls
ISO/IEC 17011:2004 Conformity assessment General requirements for accreditation bodies accrediting conformity assessment bodies
ISO/IEC TR 20000-4:2010 Information technology Service management Part 4: Process reference model
ISO/IEC 15504-2:2003 Information technology Process assessment Part 2: Performing an assessment
ISO/IEC 20000-1:2011 Information technology Service management Part 1: Service management system requirements
ISO/IEC 20000-2:2012 Information technology Service management Part 2: Guidance on the application of service management systems
ISO/IEC 17050-2:2004 Conformity assessment Supplier's declaration of conformity Part 2: Supporting documentation
ISO 9001:2015 Quality management systems — Requirements
ISO/IEC TS 15504-8:2012 Information technology Process assessment Part 8: An exemplar process assessment model for IT service management
ISO/IEC 27013:2015 Information technology Security techniques Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1

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£232.00
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