BS ISO/IEC 30105-3:2016
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
Hardcopy , PDF
27-04-2020
English
30-11-2016
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Overview of measurement framework (MF) and organization
maturity model (OMM)
5 ITES-BPO measurement framework (MF) for process capability
6 Rating and aggregating process attributes
7 Process capability level model - Achievement of
process capability levels
8 Organization maturity model (OMM)
9 Definition of organization maturity levels
10 Rules for deriving maturity levels from
process attribute ratings
11 Conditions for inclusion of process areas
Annex A (informative) - Conformity of the measurement
framework
Annex B (informative) - Conformity of the maturity model
Bibliography
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