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PD ISO/IEC TR 20000-11:2015

Superseded
Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

View Superseded by
superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

Information technology. Service management Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL®
Available format(s)

Hardcopy , PDF

Superseded date

17-11-2021

Language(s)

English

Published date

31-01-2016

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Use of ISO/IEC 20000-1:2011 and ITIL
5 High-level correlation of ITIL to
  ISO/IEC 20000-1:2011 Clauses
Annex A (informative) - Correlation of ISO/IEC 20000-1:2011
        to ITIL Terms and definitions
Annex B (informative) - Correlation of ISO/IEC 20000-1:2011
        clauses to ITIL-2011
Bibliography

Gives guidance on the relationship between ISO/IEC 20000-1:2011 and a commonly used service management framework, ITIL.

Committee
IST/60/2
DocumentType
Standard
Pages
58
PublisherName
British Standards Institution
Status
Superseded
SupersededBy

Standards Relationship
ISO/IEC TR 20000-11:2015 Identical

ISO/IEC TR 20000-5:2013 Information technology Service management Part 5: Exemplar implementation plan for ISO/IEC 20000-1
ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
ISO 31000:2009 Risk management Principles and guidelines
ISO/IEC TR 20000-9:2015 Information technology Service management Part 9: Guidance on the application of ISO/IEC 20000-1 to cloud services
ISO/IEC TR 20000-4:2010 Information technology Service management Part 4: Process reference model
ISO/IEC 20000-1:2011 Information technology Service management Part 1: Service management system requirements
ISO/IEC 20000-2:2012 Information technology Service management Part 2: Guidance on the application of service management systems
ISO/IEC 20000-3:2012 Information technology Service management Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
ISO 9001:2015 Quality management systems — Requirements
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
ISO/IEC 27013:2015 Information technology Security techniques Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1
ISO/IEC 27000:2016 Information technology Security techniques Information security management systems Overview and vocabulary
ISO/IEC TR 20000-10:2015 Information technology Service management Part 10: Concepts and terminology

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£276.00
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