PD ISO/IEC TR 20000-5:2013

Superseded

View Superseded by

Information technology. Service management Exemplar implementation plan for ISO/IEC 20000-1

Available format(s)

Hardcopy , PDF

Superseded date

14-01-2022

Language(s)

English

Published date

30-11-2013

Publisher

British Standards Institution

This part of ISO/IEC20000 provides guidance for an approach to implement an SMS that can fulfil the requirements specified in ISO/IEC20000-1:2011. This part of ISO/IEC20000 illustrates a generic, three-phased plan to manage implementation activities, taking into consideration the design, transition, delivery, management and improvement of services. The service provider can tailor the phases to suit its needs and constraints.

This part of ISO/IEC20000 can be used together with the other parts of ISO/IEC20000.

Committee	IST/60
DocumentType	Standard
Pages	52
PublisherName	British Standards Institution
Status	Superseded
SupersededBy	ISO/IEC TS 20000-5:2022 BS ISO/IEC 20000-5:2022
Supersedes	PD ISO/IEC TR 20000-5:2010

Standards	Relationship
ISO/IEC TR 20000-5:2013	Identical

ISO/IEC 17000:2004	Conformity assessment Vocabulary and general principles
ISO 19011:2011	Guidelines for auditing management systems
ISO/IEC 17050-1:2004	Conformity assessment Supplier's declaration of conformity Part 1: General requirements
ISO/IEC 27001:2013	Information technology — Security techniques — Information security management systems — Requirements
ISO/IEC 15504-5:2012	Information technology Process assessment Part 5: An exemplar software life cycle process assessment model
ISO/IEC 17021:2011	Conformity assessment Requirements for bodies providing audit and certification of management systems
ISO/IEC 15504-4:2004	Information technology Process assessment Part 4: Guidance on use for process improvement and process capability determination
ISO/IEC 27002:2013	Information technology Security techniques Code of practice for information security controls
ISO/IEC 17011:2004	Conformity assessment General requirements for accreditation bodies accrediting conformity assessment bodies
ISO/IEC TR 20000-4:2010	Information technology Service management Part 4: Process reference model
ISO/IEC 15504-2:2003	Information technology Process assessment Part 2: Performing an assessment
ISO/IEC 20000-1:2011	Information technology Service management Part 1: Service management system requirements
ISO/IEC 20000-2:2012	Information technology Service management Part 2: Guidance on the application of service management systems
ISO/IEC 20000-3:2012	Information technology Service management Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
ISO/IEC 17050-2:2004	Conformity assessment Supplier's declaration of conformity Part 2: Supporting documentation
ISO 9001:2015	Quality management systems — Requirements
ISO/IEC TS 15504-8:2012	Information technology Process assessment Part 8: An exemplar process assessment model for IT service management
ISO/IEC 27013:2015	Information technology Security techniques Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1