CAN/CSA-ISO/IEC 30105-3:18
Current
The latest, up-to-date edition.
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 3: Measurement framework (MF) and organization maturity model (OMM) (Adopted ISO/IEC 30105-3:2016, first edition, 2016-11-15)
Hardcopy , PDF
English
01-01-2018
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Overview of measurement framework (MF) and
organization maturity model (OMM)
5 ITES-BPO measurement framework (MF) for
process capability
6 Rating and aggregating process attributes
7 Process capability level model - Achievement
of process capability levels
8 Organization maturity model (OMM)
9 Definition of organization maturity levels
10 Rules for deriving maturity levels from process
attribute ratings
11 Conditions for inclusion of process areas
Annex A (informative) - Conformity of the measurement
framework
Annex B (informative) - Conformity of the maturity model
Bibliography
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