Name: CSA ISO 10001:2008
Brand: CSA

CSA ISO 10001:2008

Superseded

View Superseded by

QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS

Available format(s)

Hardcopy , PDF

Superseded date

26-11-2017

Language(s)

English

Published date

01-01-2017

Publisher

Canadian Standards Association

Foreword
0 Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Guiding principles
5 Code framework
6 Planning, design and development
7 Implementation
8 Maintenance and improvement
Annex A (informative) - Simplified examples of components of
        codes for different organizations
Annex B (informative) - Inter-relationship of ISO 10001, ISO
        10002 and ISO 10003
Annex C (informative) - Guidance for small businesses
Annex D (normative) - Guidance on accessibility
Annex E (normative) - Guidance on input from interested parties
Annex F (informative) - Code framework
Annex G (informative) - Guidance on adopting a code provided
        by another organization
Annex H (normative) - Guidance on preparing the code
Annex I (normative) - Guidance on preparing communication plans
Bibliography

Provides guidance for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct.

DocumentType	Standard
Pages	40
ProductNote	Reconfirmed EN
PublisherName	Canadian Standards Association
Status	Superseded
SupersededBy	CSA ISO 10001 : 2008 : R2017

Standards	Relationship
ISO 10001:2007	Identical

ISO 10003:2007	Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
ISO/IEC Guide 37:2012	Instructions for use of products by consumers
ISO 10002:2014	Quality management Customer satisfaction Guidelines for complaints handling in organizations
ISO 9004:2009	Managing for the sustained success of an organization A quality management approach
ISO 9001:2015	Quality management systems — Requirements
ISO 9000:2015	Quality management systems — Fundamentals and vocabulary