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DIN EN 14508 E : 2016

Current
Current

The latest, up-to-date edition.

POSTAL SERVICES - QUALITY OF SERVICE - MEASUREMENT OF THE TRANSIT TIME OF END-TO-END SERVICES FOR SINGLE PIECE NON-PRIORITY MAIL AND SECOND CLASS MAIL
Available format(s)

Hardcopy , PDF

Language(s)

English

Published date

01-01-2016

National foreword
European foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Methodology
5 Real mail studies
6 Geographical stratification
7 Estimators of transit time
8 Test mail characteristics
9 Report
10 Quality control and auditing
Annex A (normative) - Relaxation related to
        flows with small real mail volumes
Annex B (informative) - Changes to the 2007
        version of EN 14508
Bibliography

Defines methods for measuring the end-to-end transit time of domestic and cross-border non-priority single piece mail, collected, processed and delivered by postal service operators. Also considers methods using a representative end-to-end sample of all types of single piece addressed letter mail with defined transit-time service levels offered to the customer.

DocumentType
Standard
Pages
18
PublisherName
German Institute for Standardisation (Deutsches Institut für Normung)
Status
Current

Standards Relationship
BS EN 14508:2016 Identical
I.S. EN 14508:2016 Identical
NEN EN 14508 : 2016 Identical
EN 14508:2016 Identical
UNI EN 14508 : 2007 Identical
NS EN 14508 : 2003 Identical
NF EN 14508 : 2016 Identical
NBN EN 14508 : 2016 Identical
SN EN 14508 : 2016 Identical
UNE-EN 14508:2003 Identical

EN ISO 19011:2011 COR 2011 GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS (ISO 19011:2011)
EN 13850:2012 Postal Services - Quality of Services - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail
ISO 10005:2005 Quality management systems Guidelines for quality plans
ISO 3534-2:2006 Statistics Vocabulary and symbols Part 2: Applied statistics
EN ISO 9001:2015 Quality management systems - Requirements (ISO 9001:2015)
ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
ISO/TR 10013:2001 Guidelines for quality management system documentation
ISO 3534-3:2013 Statistics — Vocabulary and symbols — Part 3: Design of experiments
ISO 10007:2017 Quality management — Guidelines for configuration management
EN ISO 9000:2015 Quality management systems - Fundamentals and vocabulary (ISO 9000:2015)
ISO 3534-1:2006 Statistics — Vocabulary and symbols — Part 1: General statistical terms and terms used in probability

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