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EG 202 421 : 1.1.1

Current
Current

The latest, up-to-date edition.

HUMAN FACTORS (HF); MULTICULTURAL AND LANGUAGE ASPECTS OF MULTIMEDIA COMMUNICATIONS
Available format(s)

Hardcopy , PDF

Language(s)

English

Publisher

European Telecommunications Standards Institute

Intellectual Property Rights
Foreword
Introduction
1 Scope
2 References
3 Definitions and abbreviations
   3.1 Definitions
   3.2 Abbreviations
4 Language and cultural variation
   4.1 Diversity of languages and cultures
   4.2 Internationalization and localization
   4.3 Current ways of providing cultural and language
        variants
   4.4 Text to speech
   4.5 Speech recognition
   4.6 Language identification
   4.7 Design for flexible handling of users' needs
   4.8 European multicultural and multilingual research
   4.9 Existing standards, recommendations and guidelines
   4.10 Current constraints
5 Requirements
   5.1 Introduction
   5.2 User requirements
   5.3 Factors affecting culture and language choices
6 User profiles to support language and cultural preferences
   6.1 Current situation
   6.2 Ideal situation
   6.3 User profile support for user requirements
   6.4 User profile support for system requirements
   6.5 Rules
   6.6 Address book
   6.7 Acquisition of language and cultural preferences
   6.8 Information sharing and privacy
7 Support required for multicultural communication
   7.1 Localization and internationalization
   7.2 User profiles
   7.3 Inferred language and cultural preferences
   7.4 Separation of language and cultural preferences
   7.5 Language
   7.6 Language and cultural capabilities of services
        and terminals
   7.7 Organizations (including businesses)
   7.8 Needs of developing nations
8 Scenarios
   8.1 Multicultural and multilingual business interoperability
   8.2 Accessing services across borders
   8.3 Network announcements
   8.4 Emergency situations
   8.5 Public access terminals
   8.6 Supporting tourists
   8.7 A person with a severe hearing loss
9 Areas for further study
   9.1 User profiles
   9.2 Preference and capability negotiation
   9.3 Content markup
   9.4 Time zones
   9.5 Speech related technologies
   9.6 Language identification
   9.7 Translation related technologies
   9.8 Widening the concepts of language
   9.9 Mobile telecommunication devices and services
   9.10 Application of standards
   9.11 Public policy
10 Strategic conclusions
Annex A (informative): Requirements summary
Annex B (informative): Recommendation summary
      B.1 Acquisition of language and cultural preferences
      B.2 Localization and internationalization
      B.3 User profiles
      B.4 Inferred language and cultural preferences
      B.5 Separation of language and cultural preferences
      B.6 Language
      B.7 Language and cultural capabilities of services
          and terminals
      B.8 Organizations (including businesses)
Annex C (informative): Bibliography
History

Provides examples of the language selection options available in existing products and services.

Committee
HF
DocumentType
Standard
Pages
82
PublisherName
European Telecommunications Standards Institute
Status
Current

TR 102 762 : 1.1.1 HUMAN FACTORS (HF); INTELLIGENT TRANSPORT SYSTEMS (ITS); ICT IN CARS
ES 202 642 : 1.1.1 HUMAN FACTORS (HF); PERSONALIZATION OF EHEALTH SYSTEMS BY USING EHEALTH USER PROFILES (EHEALTH)
EG 202 417 : 1.1.2 HUMAN FACTORS (HF); USER EDUCATION GUIDELINES FOR MOBILE TERMINALS AND SERVICES
ES 202 130 : 2.1.2 HUMAN FACTORS (HF); USER INTERFACES; CHARACTER REPERTOIRES, ORDERINGS AND ASSIGNMENTS TO THE 12-KEY TELEPHONE KEYPAD
SR 002 564 : 2.0.0 APPLICABILITY OF EXISTING ETSI AND ETSI/3GPP DELIVERABLES TO EHEALTH
TR 102 612 : 1.1.1 HUMAN FACTORS (HF); EUROPEAN ACCESSIBILITY REQUIREMENTS FOR PUBLIC PROCUREMENT OF PRODUCTS AND SERVICES IN THE ICT DOMAIN (EUROPEAN COMMISSION MANDATE M 376, PHASE 1)
TR 102 535 : 1.1.2 HUMAN FACTORS (HF); GUIDELINES FOR REAL-TIME PERSON-TO-PERSON COMMUNICATION SERVICES; FUTURE REQUIREMENTS
TR 102 972 : 1.1.1 HUMAN FACTORS (HF); USER INTERFACES; GENERIC USER INTERFACE ELEMENTS FOR 3G/UMTS MOBILE DEVICES, SERVICES AND APPLICATIONS
TR 102 410 : 1.1.1 EMERGENCY COMMUNICATIONS (EMTEL); BASIS OF REQUIREMENTS FOR COMMUNICATIONS BETWEEN INDIVIDUALS AND BETWEEN INDIVIDUALS AND AUTHORITIES WHILST EMERGENCIES ARE IN PROGRESS
TR 102 548 : 1.1.1 HUMAN FACTORS (HF); USER EXPERIENCE; 3G AND MOBILE BROADBAND INTEROPERABILITY PLUGTEST: APPROACH, SCENARIOS AND TEST SPECIFICATION; OUTCOMES, CONCLUSIONS AND RECOMMENDATIONS
TS 102 577 : 1.1.1 HUMAN FACTORS (HF); PUBLIC INTERNET ACCESS POINTS (PIAPS)
EG 202 487 : 1.1.2 HUMAN FACTORS (HF); USER EXPERIENCE GUIDELINES; TELECARE SERVICES (EHEALTH)
TS 102 511 : 1.1.1 HUMAN FACTORS (HF); AT COMMANDS FOR ASSISTIVE MOBILE DEVICE INTERFACES
EG 202 416 : 1.1.2 HUMAN FACTORS (HF); USER INTERFACES; SETUP PROCEDURE DESIGN GUIDELINES FOR MOBILE TERMINALS AND SERVICES

TS 100 900 : 7.2.0 DIGITAL CELLULAR TELECOMMUNICATIONS SYSTEM (PHASE 2+) - ALPHABETS AND LANGUAGE-SPECIFIC INFORMATION
ISO 639-1:2002 Codes for the representation of names of languages — Part 1: Alpha-2 code
ISO/IEC 8859-1:1998 Information technology 8-bit single-byte coded graphic character sets Part 1: Latin alphabet No. 1
ISO/IEC 10646:2014 Information technology Universal Coded Character Set (UCS)
ES 202 076 : 2.1.1 HUMAN FACTORS (HF); USER INTERFACES; GENERIC SPOKEN COMMAND VOCABULARY FOR ICT DEVICES AND SERVICES
EG 202 067 : 1.1.1 UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI); SYSTEM FRAMEWORK
EG 202 132 : 1.1.1 HUMAN FACTORS (HF); USER INTERFACES; GUIDELINES FOR GENERIC USER INTERFACE ELEMENTS FOR MOBILE TERMINALS AND SERVICES
ISO/IEC 13250:2003 Information technology SGML applications Topic maps
EG 202 325 : 1.1.1 HUMAN FACTORS (HF); USER PROFILE MANAGEMENT
TS 129 240 : 13.0.0 UNIVERSAL MOBILE TELECOMMUNICATIONS SYSTEM (UMTS); LTE; 3GPP GENERIC USER PROFILE (GUP); STAGE 3; NETWORK (3GPP TS 29.240 VERSION 14.0.0 RELEASE 14)
ENV 13710 : DRAFT DEC 2000 EUROPEAN ORDERING RULES - ORDERING OF CHARACTERS FROM THE LATIN, GREEK AND CYRILLIC SCRIPTS
ISO/IEC 14651:2016 Information technology International string ordering and comparison Method for comparing character strings and description of the common template tailorable ordering
EG 201 940 : 1.1.1 HUMAN FACTORS (HF); USER IDENTIFICATION SOLUTIONS IN CONVERGING NETWORKS
ISO 12200:1999 Computer applications in terminology Machine-readable terminology interchange format (MARTIF) Negotiated interchange
BS EN 1332-4:2007 Identification card systems. Man-machine interface Coding of user requirements for people with special needs
ISO 3166-2:2013 Codes for the representation of names of countries and their subdivisions Part 2: Country subdivision code
ISO 3166-3:2013 Codes for the representation of names of countries and their subdivisions Part 3: Code for formerly used names of countries
ISO 8601:2004 Data elements and interchange formats Information interchange Representation of dates and times
ISO 639-2:1998 Codes for the representation of names of languages — Part 2: Alpha-3 code
ISO 3166-1:2013 Codes for the representation of names of countries and their subdivisions Part 1: Country codes
EG 202 301 : 1.1.1 UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI); USING UCI TO ENHANCE COMMUNICATIONS FOR DISABLED, YOUNG AND ELDERLY PEOPLE
TS 122 240 : 13.0.0 DIGITAL CELLULAR TELECOMMUNICATIONS SYSTEM (PHASE 2+) (GSM); UNIVERSAL MOBILE TELECOMMUNICATIONS SYSTEM (UMTS); LTE; SERVICE REQUIREMENTS FOR 3GPP GENERIC USER PROFILE (GUP); STAGE 1 (3GPP TS 22.240 VERSION 14.0.0 RELEASE 14)
ES 202 130 : 2.1.2 HUMAN FACTORS (HF); USER INTERFACES; CHARACTER REPERTOIRES, ORDERINGS AND ASSIGNMENTS TO THE 12-KEY TELEPHONE KEYPAD
EG 203 072 : 1.1.1 UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI); RESULTS OF A DETAILED STUDY INTO THE TECHNICAL AREAS FOR IDENTIFICATION HARMONIZATION; RECOMMENDATIONS ON THE UCI FOR NGN
EG 202 249 : 1.1.1 UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI); GUIDELINES ON THE USABILITY OF UCI BASED SYSTEMS
TS 123 240 : 13.0.0 UNIVERSAL MOBILE TELECOMMUNICATIONS SYSTEM (UMTS); LTE; 3GPP GENERIC USER PROFILE (GUP); ARCHITECTURE (STAGE 2) (3GPP TS 23.240 VERSION 14.0.0 RELEASE 14)

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PDF - English
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