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EN ISO 9241-110:2006

Superseded
Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

View Superseded by
superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

Ergonomics of human-system interaction - Part 110: Dialogue principles (ISO 9241-110:2006)
Superseded date

06-07-2020

Published date

01-04-2006

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Dialogue principles and recommendations
  4.1 Overview
  4.2 Relationships between dialogue principles
  4.3 Suitability for the task
  4.4 Self-descriptiveness
  4.5 Conformity with user expectations
  4.6 Suitability for learning
  4.7 Controllability
  4.8 Error tolerance
  4.9 Suitability for individualization
5 Framework for using the dialogue principles and
  recommendations
  5.1 General
  5.2 Example for use of this part of ISO 9241 in the
      analysis of interactive systems
  5.3 Example for use of this part of ISO 9241 in design
      of interactive systems (Relationship with ISO 9241-13
      to ISO 9241-17)
  5.4 Example for use of this part of ISO 9241 in evaluation
      of interactive systems
6 Relationship between this part of ISO 9241 and ISO 9241-11
  and ISO 9241-12
Annex A (informative) Overview of the ISO 9241 series
Bibliography

ISO 9241-110:2006 sets forth ergonomic design principles formulated in general terms (i.e. presented without reference to situations of use, application, environment or technology) and provides a framework for applying those principles to the analysis, design and evaluation of interactive systems.While ISO 9241-110:2006 is applicable to all types of interactive systems, it does not cover the specifics of every context of use (e.g. safety critical systems, collaborative work).It is intended for the following types of users: designers of user interface development tools and style guides to be used by user interface designers; user interface designers, who will apply the guidance during the development process; developers, who will apply the guidance during design and implementation of system functionality; buyers, who will reference it during product procurement; evaluators, who are responsible for ensuring that products meet its recommendations.ISO 9241-110:2006 focuses on dialogue principles related to the ergonomic design of the dialogue between user and interactive system, and does not consider any other aspect of design such as marketing, aesthetics or corporate design.The list of recommendations for each of the dialogue principles is not exhaustive.

Committee
CEN/TC 122
DevelopmentNote
Supersedes EN ISO 9241-10. (04/2006)
DocumentType
Standard
PublisherName
Comite Europeen de Normalisation
Status
Superseded
SupersededBy
Supersedes

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DIN EN 894-4:2010-11 Safety of machinery - Ergonomics requirements for the design of displays and control actuators - Part 4: Location and arrangement of displays and control actuators
BS EN 60601-1-6 : 2010 MEDICAL ELECTRICAL EQUIPMENT - PART 1-6: GENERAL REQUIREMENTS FOR BASIC SAFETY AND ESSENTIAL PERFORMANCE - COLLATERAL STANDARD: USABILITY
S.R. CLC/TS 50459-1:2015 RAILWAY APPLICATIONS - COMMUNICATION, SIGNALLING AND PROCESSING SYSTEMS - EUROPEAN RAIL TRAFFIC MANAGEMENT SYSTEM - DRIVER-MACHINE INTERFACE - PART 1: GENERAL PRINCIPLES FOR THE PRESENTATION OF ERTMS/ETCS/GSM-R INFORMATION
17/30366897 DC : 0 BS EN 17161 - DESIGN FOR ALL - ACCESSIBILITY FOLLOWING A DESIGN FOR ALL APPROACH IN PRODUCTS, GOODS AND SERVICES - EXTENDING THE RANGE OF USERS
DIN EN 1332-1 E : 2009 IDENTIFICATION CARD SYSTEMS - HUMAN-MACHINE INTERFACE - PART 1: DESIGN PRINCIPLES FOR THE USER INTERFACE
BS EN 614-1 : 2006 SAFETY OF MACHINERY - ERGONOMIC DESIGN PRINCIPLES - PART 1: TERMINOLOGY AND GENERAL PRINCIPLES
EN 1332-1:2009 Identification card systems - Human-machine interface - Part 1: Design principles for the user interface
DIN EN 16710-2 E : 2016 ERGONOMICS METHODS - PART 2: A METHODOLOGY FOR WORK ANALYSIS TO SUPPORT DESIGN
I.S. EN 16186-3:2016 RAILWAY APPLICATIONS - DRIVER'S CAB - PART 3: DESIGN OF DISPLAYS
DIN EN 1332-1:2009-10 IDENTIFICATION CARD SYSTEMS - HUMAN-MACHINE INTERFACE - PART 1: DESIGN PRINCIPLES FOR THE USER INTERFACE
I.S. EN 1332-1:2009 IDENTIFICATION CARD SYSTEMS - HUMAN-MACHINE INTERFACE - PART 1: DESIGN PRINCIPLES FOR THE USER INTERFACE
I.S. EN 13861:2011 SAFETY OF MACHINERY - GUIDANCE FOR THE APPLICATION OF ERGONOMICS STANDARDS IN THE DESIGN OF MACHINERY
I.S. EN 614-1:2006 SAFETY OF MACHINERY - ERGONOMIC DESIGN PRINCIPLES - PART 1: TERMINOLOGY AND GENERAL PRINCIPLES
VDI 3633 Blatt 11:2009-10 Simulation of systems in logistics, materials handling and production - Simulation and visualization
VDI/VDE 3699 Blatt 1:2015-04 Process control using display screens - Terminology
VDI/VDE 3850 Blatt 1:2014-04 Development of usable user interfaces for technical plants - Concepts, principles and fundamental recommendations
VDI/VDE 3850 Blatt 3:2015-11 Development of usable user interfaces for technical plants - Features, design and applications of user interfaces with touchscreen
BS EN 894-4:2010 Safety of machinery. Ergonomics requirements for design of displays and control actuators Location and arrangement of displays and control actuators
NF EN 894-4 : 2010 SAFETY OF MACHINERY - ERGONOMICS REQUIREMENTS FOR THE DESIGN OF DISPLAYS AND CONTROL ACTUATORS - PART 4: LOCATION AND ARRANGEMENT OF DISPLAYS AND CONTROL ACTUATORS
DIN EN 894-4 E : 2010 SAFETY OF MACHINERY - ERGONOMICS REQUIREMENTS FOR THE DESIGN OF DISPLAYS AND CONTROL ACTUATORS - PART 4: LOCATION AND ARRANGEMENT OF DISPLAYS AND CONTROL ACTUATORS
I.S. EN 16710-2:2016 ERGONOMICS METHODS - PART 2: A METHODOLOGY FOR WORK ANALYSIS TO SUPPORT DESIGN
UNE-EN 16186-3:2017 Railway applications - Driver's cab - Part 3: Design of displays
S.R. CLC/TS 50459-3:2016 RAILWAY APPLICATIONS - COMMUNICATION, SIGNALLING AND PROCESSING SYSTEMS - EUROPEAN RAIL TRAFFIC MANAGEMENT SYSTEM - DRIVER-MACHINE INTERFACE - PART 3: ERGONOMIC ARRANGEMENTS OF NON ETCS INFORMATION
DIN EN 13861:2012-01 Safety of machinery - Guidance for the application of ergonomics standards in the design of machinery
UNI EN 614-1 : 2009 SAFETY OF MACHINERY - ERGONOMIC DESIGN PRINCIPLES - PART 1: TERMINOLOGY AND GENERAL PRINCIPLES
UNI EN 1332-1 : 2010 IDENTIFICATION CARD SYSTEMS - HUMAN- MACHINE INTERFACE - PART 1: DESIGN PRINCIPLES FOR THE USER INTERFACE
UNI EN 13861 : 2011 SAFETY OF MACHINERY - GUIDANCE FOR THE APPLICATION OF ERGONOMICS STANDARDS IN THE DESIGN OF MACHINERY
EN 894-4:2010 Safety of machinery - Ergonomics requirements for the design of displays and control actuators - Part 4: Location and arrangement of displays and control actuators
S.R. CLC/TS 50459-2:2015 RAILWAY APPLICATIONS - COMMUNICATION, SIGNALLING AND PROCESSING SYSTEMS - EUROPEAN RAIL TRAFFIC MANAGEMENT SYSTEM - DRIVER-MACHINE INTERFACE - PART 2: ERGONOMIC ARRANGEMENTS OF GSM-R INFORMATION
PD CLC/TS 50459-3:2016 Railway applications. Communication, signalling and processing systems. European Rail Traffic Management System. Driver-Machine Interface Ergonomic arrangements of non ETCS information
14/30293469 DC : 0 BS EN 16710 - ERGONOMICS - A METHODOLOGY FOR WORK ANALYSIS TO SUPPORT DESIGN
CLC/TS 50459-3:2016 Railway applications - Communication, signalling and processing systems - European Rail Traffic Management System - Driver-Machine Interface - Part 3: Ergonomic arrangements of non ETCS information
PD CLC/TS 50459-2:2015 Railway applications. Communication, signalling and processing systems. European Rail Traffic Management System. Driver-Machine Interface Ergonomic arrangements of GSM-R information
PD CLC/TS 50459-1:2015 Railway applications. Communication, signalling and processing systems. European Rail Traffic Management System. Driver-Machine Interface General principles for the presentation of ERTMS/ETCS/GSM-R information
12/30241465 DC : 0 BS EN 16186-3 - RAILWAY APPLICATIONS - DRIVER'S CAB - PART 3: DESIGN OF DISPLAYS
UNE-EN 1332-1:2010 Identification card systems - Human-machine interface - Part 1: Design principles for the user interface
DIN SPEC 33440:2013-05 ERGONOMIC DESIGN OF USER-INTERFACES AND PRODUCTS FOR SMART GRID AND ELECTROMOBILITY
I.S. EN 894-4:2010 SAFETY OF MACHINERY - ERGONOMICS REQUIREMENTS FOR THE DESIGN OF DISPLAYS AND CONTROL ACTUATORS - PART 4: LOCATION AND ARRANGEMENT OF DISPLAYS AND CONTROL ACTUATORS
EN 60601-1-6:2010/A1:2015 MEDICAL ELECTRICAL EQUIPMENT - PART 1-6: GENERAL REQUIREMENTS FOR BASIC SAFETY AND ESSENTIAL PERFORMANCE - COLLATERAL STANDARD: USABILITY (IEC 60601-1-6:2010/A1:2013)
CLC/TS 50459-2:2015 Railway applications - Communication, signalling and processing systems - European Rail Traffic Management System - Driver-Machine Interface - Part 2: Ergonomic arrangements of GSM-R information
BS EN 1332-1:2009 Identification card systems. Human-machine interface Design principles for the user interface
EN 13861:2011 Safety of machinery - Guidance for the application of ergonomics standards in the design of machinery
EN 16710-2:2016 Ergonomics methods - Part 2: A methodology for work analysis to support design
EN 16186-3:2016 Railway applications - Driver's cab - Part 3: Design of displays
EN 614-1:2006+A1:2009 Safety of machinery - Ergonomic design principles - Part 1: Terminology and general principles
DIN SPEC 33440:2013-05 ERGONOMIC DESIGN OF USER-INTERFACES AND PRODUCTS FOR SMART GRID AND ELECTROMOBILITY
UNI EN 894-4 : 2010 SAFETY OF MACHINERY - ERGONOMICS REQUIREMENTS FOR THE DESIGN OF DISPLAYS AND CONTROL ACTUATORS - PART 4: LOCATION AND ARRANGEMENT OF DISPLAYS AND CONTROL ACTUATORS
BS EN 16186-3 : 2016 RAILWAY APPLICATIONS - DRIVER'S CAB - PART 3: DESIGN OF DISPLAYS
BS EN 16710-2:2016 Ergonomics methods A methodology for work analysis to support design
DIN EN 16710-2:2016-10 ERGONOMICS METHODS - PART 2: A METHODOLOGY FOR WORK ANALYSIS TO SUPPORT DESIGN
CLC/TS 50459-1:2015 Railway applications - Communication, signalling and processing systems - European Rail Traffic Management System - Driver-Machine Interface - Part 1: General principles for the presentation of ERTMS/ETCS/GSM-R information
DIN EN 614-1:2009-06 SAFETY OF MACHINERY - ERGONOMIC DESIGN PRINCIPLES - PART 1: TERMINOLOGY AND GENERAL PRINCIPLES
BS EN 13861:2011 Safety of machinery. Guidance for the application of ergonomics standards in the design of machinery

ISO 10075-2:1996 Ergonomic principles related to mental workload Part 2: Design principles
ISO 9241-11:1998 Ergonomic requirements for office work with visual display terminals (VDTs) Part 11: Guidance on usability
ISO/IEC 9995-6:2006 Information technology Keyboard layouts for text and office systems Part 6: Function section
ISO 9241-5:1998 Ergonomic requirements for office work with visual display terminals (VDTs) — Part 5: Workstation layout and postural requirements
ISO 9241-17:1998 Ergonomic requirements for office work with visual display terminals (VDTs) Part 17: Form filling dialogues
ISO 9241-9:2000 Ergonomic requirements for office work with visual display terminals (VDTs) Part 9: Requirements for non-keyboard input devices
ISO/IEC 9995-2:2009 Information technology — Keyboard layouts for text and office systems — Part 2: Alphanumeric section
ISO 9241-12:1998 Ergonomic requirements for office work with visual display terminals (VDTs) Part 12: Presentation of information
ISO 9355-1:1999 Ergonomic requirements for the design of displays and control actuators — Part 1: Human interactions with displays and control actuators
ISO 9241-16:1999 Ergonomic requirements for office work with visual display terminals (VDTs) Part 16: Direct manipulation dialogues
ISO/IEC 9995-5:2009 Information technology Keyboard layouts for text and office systems Part 5: Editing and function section
ISO 9241-7:1998 Ergonomic requirements for office work with visual display terminals (VDTs) Part 7: Requirements for display with reflections
ISO 13406-1:1999 Ergonomic requirements for work with visual displays based on flat panels Part 1: Introduction
ISO 9241-14:1997 Ergonomic requirements for office work with visual display terminals (VDTs) — Part 14: Menu dialogues
ISO 9241-15:1997 Ergonomic requirements for office work with visual display terminals (VDTs) Part 15: Command dialogues
ISO/IEC 9995-7:2009 Information technology Keyboard layouts for text and office systems Part 7: Symbols used to represent functions
ISO/IEC 9995-1:2009 Information technology — Keyboard layouts for text and office systems — Part 1: General principles governing keyboard layouts
ISO/IEC 9995-8:2009 Information technology Keyboard layouts for text and office systems Part 8: Allocation of letters to the keys of a numeric keypad
ISO/IEC 9995-4:2009 Information technology — Keyboard layouts for text and office systems — Part 4: Numeric section
ISO/TS 16071:2003 Ergonomics of human-system interaction Guidance on accessibility for human-computer interfaces
ISO/IEC 9995-3:2010 Information technology — Keyboard layouts for text and office systems — Part 3: Complementary layouts of the alphanumeric zone of the alphanumeric section
ISO 10075-1:2017 Ergonomic principles related to mental workload — Part 1: General issues and concepts, terms and definitions
ISO 9241-2:1992 Ergonomic requirements for office work with visual display terminals (VDTs) — Part 2: Guidance on task requirements
ISO 9241-6:1999 Ergonomic requirements for office work with visual display terminals (VDTs) Part 6: Guidance on the work environment
ISO 6385:2016 Ergonomics principles in the design of work systems
ISO 13407:1999 Human-centred design processes for interactive systems
ISO 9355-2:1999 Ergonomic requirements for the design of displays and control actuators — Part 2: Displays
ISO 9241-13:1998 Ergonomic requirements for office work with visual display terminals (VDTs) — Part 13: User guidance
NFZ 67 110 : 1988 FD INFORMATION PROCESSING - ERGONOMICS AND MAN-COMPUTER DIALOGUE - PART 1: CONCEPTS
ISO 13406-2:2001 Ergonomic requirements for work with visual displays based on flat panels Part 2: Ergonomic requirements for flat panel displays

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