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CEN
EN ISO 9241-20:2009

EN ISO 9241-20:2009

Superseded

Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

View Superseded by
superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

Ergonomics of human-system interaction - Part 20: Accessibility guidelines for information/communication technology (ICT) equipment and services (ISO 9241-20:2008)

Superseded date

15-01-2022

Published date

21-01-2009

Publisher

Comite Europeen de Normalisation

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Application
   4.1 Principles
   4.2 Application framework
   4.3 Implementing the recommendations
   4.4 Conformance
5 Accessibility
   5.1 General
   5.2 Context(s) of use and accessibility
   5.3 Process
6 Recommendations related to managing development
   6.1 Information accessibility policy
   6.2 Development accountability
7 Recommendations related to user characteristics
   7.1 General
   7.2 Vision
   7.3 Hearing
   7.4 Speech
   7.5 Physical capabilities
   7.6 Cognitive capabilities
8 Recommendations related to task characteristics
   8.1 Performing tasks based on context of use
   8.2 Providing alternative ways of performing tasks
   8.3 Performing maintenance and other non-task related
        operations
9 Recommendations related to equipment and service
   characteristics
   9.1 General
   9.2 Other standards for ICT equipment and services
   9.3 Assistive technologies
   9.4 Selection and operation of ICT equipment and services
   9.5 Preparation and completion of operation
10 Recommendations related to environmental characteristics
   10.1 Operating in a range of environments
   10.2 Designing environments
   10.3 Impacting the environment
Annex A (informative) Overview of the ISO 9241 series
Annex B (informative) Sample checklist for assessing
                      applicability and conformance of ICT
                      equipment and services
Annex C (informative) User needs
Bibliography

ISO 9241-20:2008 is intended for use by those responsible for planning, designing, developing, acquiring, and evaluating information/communication technology (ICT) equipment and services. It provides guidelines for improving the accessibility of ICT equipment and services such that they will have wider accessibility for use at work, in the home, and in mobile and public environments. It covers issues associated with the design of equipment and services for people with a wide range of sensory, physical and cognitive abilities, including those who are temporarily disabled, and the elderly.

Committee
CEN/TC 122
DocumentType
Standard
PublisherName
Comite Europeen de Normalisation
Status
Superseded
SupersededBy

BS EN 60601-1-6 : 2010 MEDICAL ELECTRICAL EQUIPMENT - PART 1-6: GENERAL REQUIREMENTS FOR BASIC SAFETY AND ESSENTIAL PERFORMANCE - COLLATERAL STANDARD: USABILITY
S.R. CWA 16266:2011 CURRICULUM FOR TRAINING ICT PROFESSIONALS IN UNIVERSAL DESIGN
DIN SPEC 33440:2013-05 ERGONOMIC DESIGN OF USER-INTERFACES AND PRODUCTS FOR SMART GRID AND ELECTROMOBILITY
EN 60601-1-6:2010/A1:2015 MEDICAL ELECTRICAL EQUIPMENT - PART 1-6: GENERAL REQUIREMENTS FOR BASIC SAFETY AND ESSENTIAL PERFORMANCE - COLLATERAL STANDARD: USABILITY (IEC 60601-1-6:2010/A1:2013)
DIN SPEC 33440:2013-05 ERGONOMIC DESIGN OF USER-INTERFACES AND PRODUCTS FOR SMART GRID AND ELECTROMOBILITY

ISO 9241-11:1998 Ergonomic requirements for office work with visual display terminals (VDTs) Part 11: Guidance on usability
ISO 9241-171:2008 Ergonomics of human-system interaction — Part 171: Guidance on software accessibility
ISO 9241-5:1998 Ergonomic requirements for office work with visual display terminals (VDTs) — Part 5: Workstation layout and postural requirements
ISO 9241-17:1998 Ergonomic requirements for office work with visual display terminals (VDTs) Part 17: Form filling dialogues
ISO 9241-110:2006 Ergonomics of human-system interaction Part 110: Dialogue principles
ISO 9241-12:1998 Ergonomic requirements for office work with visual display terminals (VDTs) Part 12: Presentation of information
ISO 9241-151:2008 Ergonomics of human-system interaction Part 151: Guidance on World Wide Web user interfaces
ISO 9241-16:1999 Ergonomic requirements for office work with visual display terminals (VDTs) Part 16: Direct manipulation dialogues
ISO 9241-14:1997 Ergonomic requirements for office work with visual display terminals (VDTs) — Part 14: Menu dialogues
ISO 9241-15:1997 Ergonomic requirements for office work with visual display terminals (VDTs) Part 15: Command dialogues
ISO/IEC Guide 71:2014 Guide for addressing accessibility in standards
ISO 9241-300:2008 Ergonomics of human-system interaction — Part 300: Introduction to electronic visual display requirements
ISO 13407:1999 Human-centred design processes for interactive systems
ISO 9241-410:2008 Ergonomics of human-system interaction Part 410: Design criteria for physical input devices
ISO 9241-13:1998 Ergonomic requirements for office work with visual display terminals (VDTs) — Part 13: User guidance
ISO 9241-302:2008 Ergonomics of human-system interaction — Part 302: Terminology for electronic visual displays
ISO/TR 16982:2002 Ergonomics of human-system interaction Usability methods supporting human-centred design

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