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ETR 297 : 20001

Current
Current

The latest, up-to-date edition.

HUMAN FACTORS (HF)
Available format(s)

Hardcopy , PDF

Language(s)

English

Foreword
1 Scope
2 References
3 Definitions and abbreviations
  3.1 Definitions
  3.2 Abbreviations
4 User requirements for videotelephony
  4.1 General requirements
  4.2 Usability
5 HF Recommendations of aspects of videotelephone functions
  5.1 Call control functions
  5.2 Video related functions
  5.3 Audio related functions
  5.4 Audio and video synchronisation
6 User Procedures
7 Controls and indications
  7.1 Feedback
  7.2 Indication issues
  7.3 Control issues
  7.4 Display issues
8 Videotelephony issues pertinent to disabled and elderly
  people
Annex A: Pictograms for point-to-point videotelephony
         (from ETS 300 375)
History

Human factors aspects of Controls and Indications (C+I) in videotelephony including displays, feedback, tones & pictograms with emphasis on usability.

Committee
HF 1
DocumentType
Standard
Pages
30
PublisherName
European Telecommunications Standards Institute
Status
Current

TR 102 643 : 1.0.2 HUMAN FACTORS (HF); QUALITY OF EXPERIENCE (QOE) REQUIREMENTS FOR REAL-TIME COMMUNICATION SERVICES
EG 202 534 : 1.1.3 HUMAN FACTORS (HF); GUIDELINES FOR REAL-TIME PERSON-TO-PERSON COMMUNICATION SERVICES
EG 202 132 : 1.1.1 HUMAN FACTORS (HF); USER INTERFACES; GUIDELINES FOR GENERIC USER INTERFACE ELEMENTS FOR MOBILE TERMINALS AND SERVICES
TR 102 274 : 1.1.2 HUMAN FACTORS (HF); GUIDELINES FOR REAL-TIME PERSON-TO-PERSON COMMUNICATION SERVICES
ES 201 275 : 1.1.1 HUMAN FACTORS (HF) - USER CONTROL PROCEDURES IN BASIC CALL, POINT-TO-POINT CONNECTIONS, FOR INTEGRATED SERVICES DIGITAL NETWORK (ISDN) VIDEOTELEPHONY
TR 102 612 : 1.1.1 HUMAN FACTORS (HF); EUROPEAN ACCESSIBILITY REQUIREMENTS FOR PUBLIC PROCUREMENT OF PRODUCTS AND SERVICES IN THE ICT DOMAIN (EUROPEAN COMMISSION MANDATE M 376, PHASE 1)
EG 202 670 : 1.1.2 HUMAN FACTORS (HF); USER EXPERIENCE GUIDELINES FOR REAL-TIME COMMUNICATION SERVICES EXPRESSED IN QUALITY OF SERVICE TERMS
TR 102 535 : 1.1.2 HUMAN FACTORS (HF); GUIDELINES FOR REAL-TIME PERSON-TO-PERSON COMMUNICATION SERVICES; FUTURE REQUIREMENTS
TR 102 479 : 1.1.1 TELECOMMUNICATIONS AND INTERNET CONVERGED SERVICES AND PROTOCOLS FOR ADVANCED NETWORKING (TISPAN); REVIEW OF AVAILABLE MATERIAL ON QOS REQUIREMENTS OF MULTIMEDIA SERVICES
TR 102 972 : 1.1.1 HUMAN FACTORS (HF); USER INTERFACES; GENERIC USER INTERFACE ELEMENTS FOR 3G/UMTS MOBILE DEVICES, SERVICES AND APPLICATIONS
TR 103 010 : 1.1.1 SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); SYNCHRONIZATION IN IP NETWORKS - METHODS AND USER PERCEPTION
TR 102 548 : 1.1.1 HUMAN FACTORS (HF); USER EXPERIENCE; 3G AND MOBILE BROADBAND INTEROPERABILITY PLUGTEST: APPROACH, SCENARIOS AND TEST SPECIFICATION; OUTCOMES, CONCLUSIONS AND RECOMMENDATIONS
EG 202 487 : 1.1.2 HUMAN FACTORS (HF); USER EXPERIENCE GUIDELINES; TELECARE SERVICES (EHEALTH)
EG 202 320 : 1.2.1 HUMAN FACTORS (HF); DUPLEX UNIVERSAL SPEECH AND TEXT (DUST) COMMUNICATIONS

ETR 095 : 20001 HUMAN FACTORS (HF) - GUIDE FOR USABILITY EVALUATIONS OF TELECOMMUNICATIONS SYSTEMS AND SERVICES
ISO 9241-11:1998 Ergonomic requirements for office work with visual display terminals (VDTs) Part 11: Guidance on usability
ETR 187 : 20001 HUMAN FACTORS (HF); RECOMMENDATION OF CHARACTERISTICS OF TELEPHONE SERVICES TONES WHEN LOCALLY GENERATED IN TELEPHONY TERMINALS
ETS 300 145 : 20002 INTEGRATED SERVICES DIGITAL NETWORK (ISDN) - AUDIOVISUAL SERVICES - VIDEOTELEPHONE SYSTEMS AND TERMINAL EQUIPMENT OPERATING ON ONE OR TWO 64 KBIT/S CHANNELS
ISO/IEC 13714:1995 Information technology Document processing and related communication User interface to telephone-based services Voice messaging applications
IEC 60073:2002 Basic and safety principles for man-machine interface, marking and identification - Coding principles for indicators and actuators
ETR 170 : 20001 HUMAN FACTORS (HF); GENERIC USER CONTROL PROCEDURES FOR TELECOMMUNICATION TERMINALS AND SERVICES
ETS 300 375 : 20001 HUMAN FACTORS (HF) - PICTOGRAMS FOR POINT-TO-POINT VIDEOTELEPHONY
ETS 300 738 : 20001 HUMAN FACTORS (HF); MINIMUM MAN-MACHINE INTERFACE (MMI) TO PUBLIC NETWORK BASED SUPPLEMENTARY SERVICES
ETS 300 264 : 20001 INTEGRATED SERVICES DIGITAL NETWORK (ISDN) - VIDEOTELEPHONY TELESERVICE - SERVICE DESCRIPTION
ETR 113 : 20001 HUMAN FACTORS (HF) - RESULTS OF AN EVALUATION STUDY OF PICTOGRAMS FOR POINT TO POINT VIDEOTELEPHONY
ETR 198 : 20001 HUMAN FACTORS (HF); USER TRIALS OF USER CONTROL PROCEDURES FOR INTEGRATED SERVICES DIGITAL NETWORK (ISDN) VIDEOTELEPHONY
ETR 116 : 20001 HUMAN FACTORS GUIDELINES FOR ISDN TERMINAL EQUIPMENT DESIGN
ETR 070 : 20001 HUMAN FACTORS (HF) - THE MULTIPLE INDEX APPROACH (MIA) - FOR THE EVALUATION OF PICTOGRAMS
ETR 096 : 20001 HUMAN FACTORS (HF) - PHONE BASED INTERFACES (PBI) - HUMAN FACTORS GUIDELINES FOR THE DESIGN OF MINIMUM PHONE BASED USER INTERFACE TO COMPUTER SERVICES
ISO 3864:1984 Safety colours and safety signs
ETR 175 : 20001 HUMAN FACTORS (HF); USER PROCEDURES FOR MULTIPOINT VIDEOTELEPHONY

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