• There are no items in your cart
We noticed you’re not on the correct regional site. Switch to our AMERICAS site for the best experience.
Dismiss alert

I.S. EN 15221-3:2011

Current
Current

The latest, up-to-date edition.

FACILITY MANAGEMENT - PART 3: GUIDANCE ON QUALITY IN FACILITY MANAGEMENT
Available format(s)

Hardcopy , PDF

Language(s)

English

Published date

01-01-2011

Preview

For Harmonized Standards, check the EU site to confirm that the Standard is cited in the Official Journal.

Only cited Standards give presumption of conformance to New Approach Directives/Regulations.

Foreword
Common Introduction for the European Standards
 EN 15221-3, EN 15221-4, EN 15221-5 and EN 15221-6
0 Introduction to Guidance on quality in Facility Management
1 Scope
2 Normative references
3 Terms, definitions and abbreviations
4 Basics of quality management
5 Process of quality management
Annex A (informative) - GAP-Model
Annex B (informative) - Additional information and
        recommendation for measurement metrics
Bibliography

Specifies a guideline how to measure, achieve and improve quality in FM. Also gives complementary guidelines to EN ISO 9000, EN ISO 9001 and EN 15221-2 within the framework of EN 15221-1.

DocumentType
Standard
Pages
47
PublisherName
National Standards Authority of Ireland
Status
Current

Standards Relationship
EN 15221-3:2011 Identical

EN 15221-4:2011 Facility Management - Part 4: Taxonomy, Classification and Structures in Facility Management
EN 15221-5:2011 Facility Management - Part 5: Guidance on Facility Management processes
EN ISO 9001:2015 Quality management systems - Requirements (ISO 9001:2015)
ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
EN 15221-1:2006 Facility Management - Part 1: Terms and definitions
ISO 9001:2015 Quality management systems — Requirements
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
EN 15643-2:2011 Sustainability of construction works - Assessment of buildings - Part 2: Framework for the assessment of environmental performance
EN 15221-2:2006 Facility Management - Part 2: Guidance on how to prepare Facility Management agreements
EN ISO 9000:2015 Quality management systems - Fundamentals and vocabulary (ISO 9000:2015)

View more information
£58.57
Excluding VAT

Access your standards online with a subscription

Features

  • Simple online access to standards, technical information and regulations.

  • Critical updates of standards and customisable alerts and notifications.

  • Multi-user online standards collection: secure, flexible and cost effective.