FOREWORD
INTRODUCTION
Clause
1 Scope
2 Normative references
3 Definitions
4 Principles
   4.1 Instructions are part of the product
   4.2 Minimizing risks
   4.3 Special handling
   4.4 Special target groups
   4.5 Short-life products
   4.6 Considerations as to the nature of
       instructions
       4.6.1 Location
       4.6.2 Media
       4.6.3 Durability
       4.6.4 Availability of instructions
       4.6.5 User guidance systems
       4.6.6 User training
   4.7 Creating instructions
       4.7.1 Actuality and conformance
       4.7.2 Target group considerations
       4.7.3 Languages
5 Content of instructions
   5.1 General
   5.2 Identification and specification of the
        product, general warnings
   5.3 Identification of instruction documents
   5.4 Modification of products
   5.5 Safety notes
   5.6 Intended environment
   5.7 Declaration of conformity
   5.8 How to use the instruction materials
   5.9 Preparing the product for use
        5.9.1 Transportation
        5.9.2 Storage
        5.9.3 Installation
        5.9.4 Commissioning
   5.10 Operating instructions
        5.10.1 Normal and safe operation
        5.10.2 Automatic and remote controlled products
        5.10.3 Exceptional functions/situations
        5.10.4 Indications to be observed
        5.10.5 Instructions for fault detection
        5.10.6 Protection of persons
   5.11 Maintenance instructions
        5.11.1 General
        5.11.2 Maintenance instructions for unskilled
               persons
        5.11.3 Instructions for maintenance and
               troubleshooting for skilled persons
   5.12 List of spare parts
   5.13 Instructions for special tools, equipment
        and materials
        5.13.1 Special tools and equipment
        5.13.2 Materials
   5.14 Instructions for repair and replacement of
        parts
   5.15 Taking the product out of operation
        (decommissioning)
        5.15.1 Destruction
        5.15.2 5.15.2 Recycling
        5.15.3 Disposal
   5.16 Table of contents, index and other lists,
        definitions, and meta-syntax
        5.16.1 Page numbering
        5.16.2 Table of contents
        5.16.3 Index
        5.16.4 List of controls
        5.16.5 Definition of technical terms
        5.16.6 Definition of symbols
        5.16.7 Explanation of presentation conventions
6 Presentation of instructions
   6.1 Communication principles
        6.1.1 Following standard communication principles
        6.1.2 Continuously improved understanding
        6.1.3 Basic functions first
        6.1.4 Simple and brief
        6.1.5 Anticipating user questions
        6.1.6 Headings and notes in the margin
        6.1.7 One sentence, one command
        6.1.8 Style
        6.1.9 Standardized phases and signs
        6.1.10 Ergonomic principles
   6.2 Legibility
        6.2.1 Print type and size
        6.2.2 Vertical view plane
        6.2.3 Maximum brightness contrast
        6.2.4 Instructions on the surface of the product
        6.2.5 Standards
   6.3 Illustrations
        6.3.1 Quality of pictures
        6.3.2 Illustrations supporting text
        6.3.3 Following sequence of operation
        6.3.4 Illustrations with captions
        6.3.5 One illustration, one item of information
        6.3.6 Additional pictures for user convenience
        6.3.7 Fold-out
   6.4 Graphical symbols
        6.4.1 Using standard symbols on the product
              and in instructions
        6.4.2 Explanation of symbols
        6.4.3 Symbols in diagrams
   6.5 Tables
   6.6 Charts and diagrams
   6.7 Flow-charts and flow diagrams
   6.8 Electronic media, audio, video
   6.9 Bringing warning notices into prominence
        6.9.1 Making text conspicuous
        6.9.2 Design of written warning notices
        6.9.3 Signal words for alerting
        6.9.4 Permanence and visibility
        6.9.5 Giving prominence to warnings
   6.10 Colours and colour coding
        6.10.1 Where to use colour?
        6.10.2 Standard colours
        6.10.3 Perception of colours
   6.11 Explanation of visual and audible indications
        6.11.1 Application of indications
        6.11.2 Indication description and checking
               facilities
        6.11.3 List of indicating devices
        6.11.4 Standards
Annex A (informative) Assessment of instructions
        for use
Annex B (informative) Compliance checklist; technical
        review
Annex C (informative) Evaluation checklist;
        presentation review
Annex D (informative) Example of a table of contents
        of a user manual
Bibliography