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  • ISO 37500:2014

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    Guidance on outsourcing

    Available format(s):  Hardcopy, PDF, PDF 3 Users, PDF 5 Users, PDF 9 Users

    Language(s):  English

    Published date:  31-10-2014

    Publisher:  International Organization for Standardization

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    Abstract - (Show below) - (Hide below)

    ISO 37500:2014 covers the main phases, processes and governance aspects of outsourcing, independent of size and sectors of industry and commerce. It is intended to provide a good foundation to enable organizations to enter into, and continue to sustain, successful outsourcing arrangements throughout the contractual period.

    ISO 37500:2014 gives guidance on:

    good outsourcing governance for the mutual benefit of client and provider;

    flexibility of outsourcing arrangements, accommodating changing business requirements;

    identifying risks involved with outsourcing;

    enabling mutually beneficial collaborative relationships.

    ISO 37500:2014 can be tailored and extended to industry-specific needs to accommodate international, national and local laws and regulations (including those related to the environment, labour, health and safety), the size of the outsourcing arrangement and the type of industry sector.

    ISO 37500:2014 recognizes that the various stakeholders act separately in some phases of the outsourcing life cycle and together in others. It is not possible to exclusively allocate processes within the outsourcing life cycle to either client or provider. For each outsourcing arrangement, process responsibility is intended to be interpreted accordingly and tailored by the user.

    ISO 37500:2014 is intended to relate to any outsourcing relationship, whether outsourcing for the first time or not, using a single-provider or multi-provider model, or draft agreements based on services or outcomes. Processes mentioned in ISO 37500:2014 are intended to be tailored to fit the outsourcing strategy and maturity of the client and provider organizations.

    ISO 37500:2014 is intended to be used by outsourcing clients, providers and practitioners, such as:

    decision makers and their empowered representatives;

    all stakeholders engaged in facilitating the creation and/or management of outsourcing arrangements;

    staff at all levels of experience in outsourcing.

    General Product Information - (Show below) - (Hide below)

    Committee ISO/TC 286
    Development Note Supersedes ISO/DIS 37500. Also available as colour PDF & epub format. (11/2014)
    Document Type Standard
    Product Note THIS STANDARD ALSO REFERS TO ISO/IEC 20000
    Publisher International Organization for Standardization
    Status Current

    Standards Referenced By This Book - (Show below) - (Hide below)

    CAN/CSA-ISO/IEC 30105-4:18 Information technology IT Enabled Services- Business Process Outsourcing (ITES-BPO) lifecycle processes Part 4: Terms and concepts (Adopted ISO/IEC 30105-4:2016, first edition, 2016-11-15)
    BS ISO/IEC 30105-4:2016 (published 2016-11) Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Terms and concepts
    SAE AS 9120 : 2016 QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENSE DISTRIBUTORS
    BS EN 15224:2016 Quality management systems. EN ISO 9001:2015 for healthcare
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    15/30285994 DC : 0 BS ISO/IEC 30105-1 - INFORMATION TECHNOLOGY - IT ENABLED SERVICES/ BUSINESS PROCESS OUTSOURCING (ITESBPO) LIFECYCLE PROCESSES - PROCESS REFERENCE MODEL (PRM)
    UNE 179008:2016 Quality management system for liver transplantation units
    BS ISO/IEC 30105-3 : 2016 INFORMATION TECHNOLOGY - IT ENABLED SERVICES-BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 3: MEASUREMENT FRAMEWORK (MF) AND ORGANIZATION MATURITY MODEL (OMM)
    UNE-ISO/IEC TS 17021-5:2015 Conformity assessment -- Requirements for bodies providing audit and certification of management systems -- Part 5: Competence requirements for auditing and certification of asset management systems
    UNE-ISO 44001:2017 Collaborative business relationship management systems Framework
    16/30347647 DC : 0 BS EN ISO 15378 - PRIMARY PACKAGING MATERIALS FOR MEDICINAL PRODUCTS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2015, WITH REFERENCE TO GOOD MANUFACTURING PRACTICE (GMP)
    18/30358588 DC : 0 BS EN ISO 29001 - PETROLEUM, PETROCHEMICAL AND NATURAL GAS INDUSTRIES - SECTOR-SPECIFIC QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR PRODUCT AND SERVICE SUPPLY ORGANIZATIONS
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    ISO/IEC 30105-3:2016 Information technology IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Part 3: Measurement framework (MF) and organization maturity model (OMM)
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    UNE-ISO/TS 9002:2017 Quality management systems -- Guidelines for the application of ISO 9001:2015
    CAN/CSA-ISO/IEC 30105-1:18 Information technology IT Enabled Services- Business Process Outsourcing (ITES-BPO) lifecycle processes Part 1: Process reference model (PRM) (Adopted ISO/IEC 30105-1:2016, first edition, 2016-11-15)
    BS EN ISO 15378:2017 PRIMARY PACKAGING MATERIALS FOR MEDICINAL PRODUCTS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2015, WITH REFERENCE TO GOOD MANUFACTURING PRACTICE (GMP) (ISO 15378:2017)
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    ISO/IEC 30105-4:2016 Information technology IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Part 4: Terms and concepts
    CSA ISO 9001 : 2016 QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS
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    ISO 41012:2017 Facility management Guidance on strategic sourcing and the development of agreements
    PREN 9100 : 200P4 QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENCE ORGANIZATIONS
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    SAE AS 9100D : 2016 QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENSE ORGANIZATIONS
    ISO 44001:2017 Collaborative business relationship management systems Requirements and framework
    SAE AS 9110 : 2016 QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION MAINTENANCE ORGANIZATIONS
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    ISO 15378:2017 Primary packaging materials for medicinal products Particular requirements for the application of ISO 9001:2015, with reference to good manufacturing practice (GMP)
    I.S. ISO 45001:2018 OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT SYSTEMS - REQUIREMENTS WITH GUIDANCE FOR USE
    UNE 179002:2018 Health services. Quality management system for health care transport organization.
    ISO 13485 - PRACTICAL GUIDE : 2016 ISO 13485:2016 - MEDICAL DEVICES - A PRACTICAL GUIDE
    S.R. ISO/TS 9002:2016 QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF ISO 9001:2015
    PREN 15224 : DRAFT 2016 HEALTH CARE SERVICES - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS BASED ON EN ISO 9001:2015
    BS PD ISO/TS 9002 : 2016 QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF ISO 9001:2015
    NSAI/ISO Guide to ISO 9001:2015 ISO 9001:2015 FOR SMALL ENTERPRISES - WHAT TO DO? - ADVICE FROM ISO/TC 176
    UNE-EN 15224:2017 Quality management systems - EN ISO 9001:2015 for healthcare
    CAN/CSA-ISO/IEC 30105-3:18 Information technology IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Part 3: Measurement framework (MF) and organization maturity model (OMM) (Adopted ISO/IEC 30105-3:2016, first edition, 2016-11-15)
    BS ISO/IEC 19770-1:2017 INFORMATION TECHNOLOGY - IT ASSET MANAGEMENT - PART 1: IT ASSET MANAGEMENT SYSTEMS - REQUIREMENTS
    16/30299984 DC : 0 BS ISO 45001 - OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT SYSTEMS - REQUIREMENTS WITH GUIDANCE FOR USE
    I.S. EN 15224:2016 QUALITY MANAGEMENT SYSTEMS - EN ISO 9001:2015 FOR HEALTHCARE
    EN ISO 15378:2017 PRIMARY PACKAGING MATERIALS FOR MEDICINAL PRODUCTS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2015, WITH REFERENCE TO GOOD MANUFACTURING PRACTICE (GMP) (ISO 15378:2017)
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    UNE-EN ISO 9001:2015 Quality management systems - Requirements (ISO 9001:2015)
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    UNE-ISO 55000:2015 Asset management. Overview, principles and terminology.
    BS EN ISO 9001:2015 QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS
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    EN 15224:2016 QUALITY MANAGEMENT SYSTEMS - EN ISO 9001:2015 FOR HEALTHCARE
    DIN EN 15224:2017-05 QUALITY MANAGEMENT SYSTEMS - EN ISO 9001:2015 FOR HEALTHCARE

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    ISO 31000:2009 Risk management Principles and guidelines
    ISO 22301:2012 Societal security Business continuity management systems Requirements
    ISO 26000:2010 Guidance on social responsibility
    CEN/TS 16555-1 : 2013 INNOVATION MANAGEMENT - PART 1: INNOVATION MANAGEMENT SYSTEM
    AS ISO 55002:2019 Asset management - Management systems - Guidelines for the application of ISO 55001
    ISO 15378:2017 Primary packaging materials for medicinal products Particular requirements for the application of ISO 9001:2015, with reference to good manufacturing practice (GMP)
    ISO/TR 25104:2008 Intelligent transport systems System architecture, taxonomy, terminology and data modelling Training requirements for ITS architecture
    AS/NZS ISO/IEC 20000.2:2020 Information technology - Service management Guidance on the application of service management systems
    ISO 9001:2015 Quality management systems Requirements
    ISO 9000:2015 Quality management systems Fundamentals and vocabulary
    SA HB 13485:2020 AS ISO 13485:2017 - Medical devices - A practical guide
    DIN SPEC 1041:2010-05 OUTSOURCING OF TECHNOLOGY DRIVEN KNOWLEDGE-INTENSIVE BUSINESS SERVICES
    ISO 21500:2012 Guidance on project management
    ISO 24803:2017 Recreational diving services Requirements for recreational diving providers
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