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ISO/IEC Guide 76:2008

Withdrawn
Withdrawn

A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

View Superseded by
withdrawn

A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

Development of service standards Recommendations for addressing consumer issues
Available format(s)

Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users

Withdrawn date

30-04-2020

Language(s)

English, French

Published date

16-01-2008

ISO/IEC Guide 76:2008 provides general guidance on the issues to be considered in standards for services. On the basis of this guidance, detailed standards can be prepared for any service. ISO/IEC Guide 76:2008 provides a checklist which can be used by consumer representatives and others participating in the process of standards development. Use of the checklist enables full consideration to be given to all matters of consumer interest, including the needs of children, older persons, persons with disabilities and those from different ethnic and cultural heritages.

ISO/IEC Guide 76:2008 is relevant to the full range of services, whether or not a formal contract is entered into or purchase price paid, but it also has relevance for public or charitable services in which there is a consumer, a user or a participant, but not necessarily a purchase, e.g. education, health and care provision.

DocumentType
Guide
Pages
32
ProductNote
THIS STANDARD HAVE CORRECT VERSION FOR EN-2008
PublisherName
International Organization for Standardization
Status
Withdrawn
SupersededBy

Standards Relationship
FD ISO/IEC GUIDE 76 : 2009 FD Identical
BIS IS/ISO/IEC GUIDE 76 : 2008 Identical
SANS ARP 76 : 1ED 2008 Identical

PD ISO/IEC GUIDE 71:2014 Guide for addressing accessibility in standards
CEN Guide 15:2012 Guidance document for the development of service standards
14/30296914 DC : 0 BS ISO/IEC GUIDE 71 - GUIDE FOR ADDRESSING ACCESSIBILITY IN STANDARDS
BS EN ISO 13940:2016 Health informatics. System of concepts to support continuity of care
I.S. EN ISO 13940:2016 HEALTH INFORMATICS - SYSTEM OF CONCEPTS TO SUPPORT CONTINUITY OF CARE (ISO 13940:2015)
ISO/IEC Guide 71:2014 Guide for addressing accessibility in standards
ISO 10008:2013 Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions
ISO/IEC TR 17028:2017 Conformity assessment Guidelines and examples of a certification scheme for services
BS ISO 10008:2013 Quality management. Customer satisfaction. Guidelines for business-to-consumer electronic commerce transactions
CEN/CLC Guide 6:2014 Guide for addressing accessibility in standards
EN ISO 13940:2016 Health informatics - System of concepts to support continuity of care (ISO 13940:2015)
CSA ISO 10008 : 2015 QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR BUSINESS-TO-CONSUMER ELECTRONIC COMMERCE TRANSACTIONS
12/30209299 DC : 0 BS ISO 10008 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR BUSINESS-TO-CONSUMER ELECTRONIC COMMERCE TRANSACTIONS
UNE-EN ISO 13940:2016 Health informatics - System of concepts to support continuity of care (ISO 13940:2015)
PD ISO/IEC TR 17028:2017 Conformity assessment. Guidelines and examples of a certification scheme for services
PD ISO/IEC GUIDE 37:2012 Instructions for use of products by consumers
ISO/IEC Guide 14:2018 Products and related services — Information for consumers
ISO/IEC Guide 37:2012 Instructions for use of products by consumers
ISO 13940:2015 Health informatics — System of concepts to support continuity of care

ISO 10001:2007 Quality management Customer satisfaction Guidelines for codes of conduct for organizations
ISO 14024:1999 Environmental labels and declarations Type I environmental labelling Principles and procedures
ISO/IEC Guide 14:2003 Purchase information on goods and services intended for consumers
ISO 14021:2016 Environmental labels and declarations — Self-declared environmental claims (Type II environmental labelling)
ISO/IEC Guide 41:2003 Packaging Recommendations for addressing consumer needs
ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
ISO/IEC Guide 51:2014 Safety aspects Guidelines for their inclusion in standards
ISO 14044:2006 Environmental management Life cycle assessment Requirements and guidelines
ISO/IEC Guide 50:2014 Safety aspects — Guidelines for child safety in standards and other specifications
ISO/TR 14062:2002 Environmental management Integrating environmental aspects into product design and development
ISO/IEC Guide 37:2012 Instructions for use of products by consumers
ISO 14004:2016 Environmental management systems General guidelines on implementation
ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
ISO 14001:2015 Environmental management systems — Requirements with guidance for use
ISO 14020:2000 Environmental labels and declarations — General principles
ISO 9001:2015 Quality management systems — Requirements
ISO/IEC Guide 71:2014 Guide for addressing accessibility in standards
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
ISO 14025:2006 Environmental labels and declarations — Type III environmental declarations — Principles and procedures
ISO/IEC Guide 46:2017 Comparative testing of consumer products and related services General principles
ISO/IEC Guide 74:2004 Graphical symbols — Technical guidelines for the consideration of consumers' needs
ISO Guide 64:2008 Guide for addressing environmental issues in product standards
ISO 14040:2006 Environmental management Life cycle assessment Principles and framework

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