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ISO/IEC TR 20000-3:2009

Withdrawn
Withdrawn

A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

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withdrawn

A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
Available format(s)

Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users

Withdrawn date

08-04-2019

Language(s)

English

Published date

14-10-2009

Preview

ISO/IEC TR 20000-3:2009 provides guidance on scope definition, applicability and demonstration of conformance for service providers aiming to meet the requirements of ISO/IEC 20000-1, or for service providers who are planning service improvements and intending to use ISO/IEC 20000 as a business goal. It can also assist service providers who are considering using ISO/IEC 20000-1 for implementing a service management system (SMS) and who need specific advice on whether ISO/IEC 20000-1 is applicable to their circumstances and how to define the scope of their SMS.

ISO/IEC TR 20000-3:2009 supplements the advice in ISO/IEC 20000-2, which provides generic guidelines for implementing an SMS in accordance with ISO/IEC 20000-1.

Service providers who wish to implement an SMS based on ISO/IEC 20000-1 are required to define the scope of their SMS. Most service providers are dependent on a complex supply chain for the delivery of the overall service. Most service providers provide a range of services to several different types of customer. This makes the definition of service management scope, and the agreement of the scope statement, a complex stage in the service provider's adoption of ISO/IEC 20000. ISO/IEC TR 20000-3:2009 provides guidance on the applicability of ISO/IEC 20000-1 and scope of the SMS based on practical examples.

ISO/IEC TR 20000-3:2009 takes the form of explanations, guidance and recommendations. It provides practical examples of the scope statements to service providers, irrespective of whether they have any previous experience with other management system standards.

DocumentType
Standard
Pages
24
PublisherName
International Organization for Standardization
Status
Withdrawn
SupersededBy

BS ISO/IEC 20000-2:2012 Information technology. Service management Guidance on the application of service management systems
UNE-ISO/IEC 20000-1:2011 Information technology. Service management. Part 1: Service Management System requirements
BS ISO/IEC 20000-1:2011 Information technology. Service management Service management system requirements
ISO/IEC/IEEE 15289:2017 Systems and software engineering Content of life-cycle information items (documentation)
CSA ISO/IEC 20000-1 : 2013 : R2017 INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS
BS ISO/IEC/IEEE 15289:2011 Systems and software engineering. Content of life-cycle information products (documentation)
BS ISO/IEC/IEEE 15289:2019 Systems and software engineering. Content of life-cycle information items (documentation)
UNE-ISO/IEC 20000-2:2015 Information technology. Service management. Part 2: Guidance on the application of service management systems
CSA ISO/IEC 20000-2 : 2013 : R2017 INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
ISO/IEC TS 15504-8:2012 Information technology Process assessment Part 8: An exemplar process assessment model for IT service management
IEEE 20000-2-2013 IEEE Standard -- Adoption of ISO/IEC 20000-2:2012, Information technology -- Service management -- Part 2: Guidance on the application of service management systems
CSA ISO/IEC 20000-2:2013 INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
CSA ISO/IEC 20000-1 :2013 INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS
ISO/IEC 20000-1:2011 Information technology Service management Part 1: Service management system requirements
ISO/IEC 20000-2:2012 Information technology Service management Part 2: Guidance on the application of service management systems
10/30184538 DC : 0 BS ISO/IEC 20000-2 - INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
CEI UNI ISO/IEC 20000-1 : 2012 INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS
UNI CEI ISO/IEC 20000-1 : 2012 INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS
11/30207802 DC : 0 BS ISO/IEC 27013 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDELINES ON THE INTEGRATED IMPLEMENTATION OF ISO/IEC 27001 AND ISO/IEC 20000-1

ISO/IEC 17000:2004 Conformity assessment Vocabulary and general principles
ISO 19011:2011 Guidelines for auditing management systems
ISO/IEC 17050-1:2004 Conformity assessment Supplier's declaration of conformity Part 1: General requirements
ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
ISO/IEC 15504-5:2012 Information technology Process assessment Part 5: An exemplar software life cycle process assessment model
ISO/IEC 17021:2011 Conformity assessment Requirements for bodies providing audit and certification of management systems
ISO/IEC 27002:2013 Information technology Security techniques Code of practice for information security controls
ISO/IEC 17011:2004 Conformity assessment General requirements for accreditation bodies accrediting conformity assessment bodies
ISO/IEC 15504-2:2003 Information technology Process assessment Part 2: Performing an assessment
ISO/IEC 20000-1:2011 Information technology Service management Part 1: Service management system requirements
ISO/IEC 20000-2:2012 Information technology Service management Part 2: Guidance on the application of service management systems
ISO/IEC 17050-2:2004 Conformity assessment Supplier's declaration of conformity Part 2: Supporting documentation
ISO 9001:2015 Quality management systems — Requirements

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