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AFNOR
NF EN ISO 9004 : 2009-12

NF EN ISO 9004 : 2009-12

Current

Current

The latest, up-to-date edition.

MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH

Published date

01-12-2009

Publisher

Association Francaise de Normalisation

Avant-propos
Introduction
1 Domaine d'application
2 Références normatives
3 Termes et définitions
4 Gestion des performances durables d'un organisme
5 Stratégie et politique
6 Management des ressources
7 Management de processus
8 Surveillance, mesure, analyse et revue
9 Amélioration, innovation et apprentissage
Annexe A (informative) - Outil d'auto-évaluation
Annexe B (informative) - Principes de management
         de la qualité
Annexe C (informative) - Correspondance entre
         l'ISO 9004:2009 et l'ISO 9001:2008
Bibliographie

Provides guidelines beyond the requirements given in ISO 9001 in order to consider both the effectiveness and efficiency of a quality management system, and consequently the potential for improvement of the performance of an organization. Applies to the processes of the organization and consequently the quality management principles on which it is based can be deployed throughout the organization.

DevelopmentNote
Indice de classement: X50-122PR. Supersedes NF EN ISO 9004-1. (03/2001) Supersedes NFX 50 122. (09/2003) PR NF EN ISO 9004 November 2008. (11/2008) PR NF EN ISO 9004 June 2017. (07/2017)
DocumentType
Standard
ProductNote
Supersedes NF EN ISO 9004-1. (Mintu 03/2001) Supersedes NFX 50 122. (PJA 09/2003)
PublisherName
Association Francaise de Normalisation
Status
Current
SupersededBy

Standards Relationship
I.S. EN ISO 9004:2009 Identical
UNI EN ISO 9004 : 2009 Identical
UNE-EN ISO 9004:2009 Identical
ISO 9004:2009 Identical
SN EN ISO 9004 : 2009 Identical
NBN EN ISO 9004 : 2009 Identical
BS EN ISO 9004:2009 Identical
NS EN ISO 9004 : 2009 Identical
ONORM EN ISO 9004 : 2010 Identical

ISO 9000:2015 Quality management systems — Fundamentals and vocabulary

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