S.R. CEN/TS 16880:2015
Current
Current
The latest, up-to-date edition.
SERVICE EXCELLENCE - CREATING OUTSTANDING CUSTOMER EXPERIENCES THROUGH SERVICE EXCELLENCE
Available format(s)
Hardcopy , PDF
Language(s)
English
Published date
01-01-2015
Publisher
National Foreword
European foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Relevance and benefits of service excellence
5 Principles of service excellence
6 Service excellence model
7 Elements of the service excellence model
Bibliography
Important note : All end users must be registered with an Account prior to user licenses being assigned.Access your standards online with a subscription
Features
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.