Name: UNI CEI ISO/IEC TR 20000-3 : 2010
Brand: UNI

UNI CEI ISO/IEC TR 20000-3 : 2010

Withdrawn

INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 3: GUIDANCE ON SCOPE DEFINITION AND APPLICABILITY OF ISO/IEC 20000-1

Withdrawn date

06-09-2012

Published date

01-01-2010

Publisher

Ente Nazionale Italiano di Unificazione (UNI)

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Fulfilling the requirements specified in ISO/IEC 20000-1
5 Applicability of ISO/IEC 20000-1
6 General principles for an SMS scope
Annex A (informative) - Main points on applicability of
ISO/IEC 20000-1, scope definition of the SMS and conformity
to ISO/IEC 20000-1
Annex B (informative) - Examples of scope statements
Bibliography

Describes a number of related management processes. Also gives guidance and commentary on scope definition and applicability of ISO/IEC 20000-1 to enable the service provider to fulfil the requirements specified in ISO/IEC 20000-1.

DocumentType	Standard
PublisherName	Ente Nazionale Italiano di Unificazione (UNI)
Status	Withdrawn

Standards	Relationship
ISO/IEC TR 20000-3:2009	Identical
CEI UNI ISO/IEC TR 20000-3 : 2011	Identical

ISO/IEC 17000:2004	Conformity assessment Vocabulary and general principles
ISO/IEC 17050-1:2004	Conformity assessment Supplier's declaration of conformity Part 1: General requirements
ISO/IEC 27001:2013	Information technology — Security techniques — Information security management systems — Requirements
ISO/IEC 15504-5:2012	Information technology Process assessment Part 5: An exemplar software life cycle process assessment model
ISO/IEC 17021:2011	Conformity assessment Requirements for bodies providing audit and certification of management systems
ISO/IEC 27002:2013	Information technology Security techniques Code of practice for information security controls
ISO/IEC 17011:2004	Conformity assessment General requirements for accreditation bodies accrediting conformity assessment bodies
ISO/IEC 15504-2:2003	Information technology Process assessment Part 2: Performing an assessment
ISO/IEC 20000-1:2011	Information technology Service management Part 1: Service management system requirements
ISO/IEC 20000-2:2012	Information technology Service management Part 2: Guidance on the application of service management systems
ISO/IEC 17050-2:2004	Conformity assessment Supplier's declaration of conformity Part 2: Supporting documentation
ISO 9001:2015	Quality management systems — Requirements