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UNI ISO 18091 : 2014

Superseded
Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

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superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF ISO 9001:2008 IN LOCAL GOVERNMENT
Superseded date

25-05-2022

Published date

01-01-2014

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Quality management system
5 Management responsibility
6 Resource management
7 Product/service realization
8 Measurement, analysis and improvement
Annex A (informative) - Processes for the integral
         quality management of local government
Annex B (informative) - Integral diagnostic, check-up,
         evaluation and follow-up system for
         development of reliable local governments
Bibliography

Describes requirements for a quality management system where an organization: a) needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and b) aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

Committee
U27.00
DevelopmentNote
Supersedes UNI/TR 11217. (10/2014)
DocumentType
Standard
PublisherName
Ente Nazionale Italiano di Unificazione (UNI)
Status
Superseded
SupersededBy
Supersedes

Standards Relationship
ISO 18091:2014 Identical

ISO 10001:2007 Quality management Customer satisfaction Guidelines for codes of conduct for organizations
ISO 19011:2011 Guidelines for auditing management systems
ISO 10015:1999 Quality management Guidelines for training
IWA 1:2005 Quality management systems Guidelines for process improvements in health service organizations
ISO 26000:2010 Guidance on social responsibility
IWA 2:2007 Quality management systems Guidelines for the application of ISO 9001:2000 in education
ISO 10004:2012 Quality management Customer satisfaction Guidelines for monitoring and measuring
ISO 10005:2005 Quality management systems Guidelines for quality plans
ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
ISO 10006:2003 Quality management systems Guidelines for quality management in projects
CGSB 184.1 : 2002 GUIDELINES FOR IMPLEMENTING ISO 9000 QUALITY MANAGEMENT SYSTEMS IN PUBLIC SECTOR ORGANIZATIONS
ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
ISO 14001:2015 Environmental management systems — Requirements with guidance for use
ISO 9001:2015 Quality management systems — Requirements
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary

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