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    ISO/IEC GUIDE 76 : 2008

    DEVELOPMENT OF SERVICE STANDARDS - RECOMMENDATIONS FOR ADDRESSING CONSUMER ISSUES

    International Organization for Standardization

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    ISO 37500 : 2014

    GUIDANCE ON OUTSOURCING

    International Organization for Standardization

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    ISO IWA 27 : 2017

    GUIDING PRINCIPLES AND FRAMEWORK FOR THE SHARING ECONOMY

    International Organization for Standardization

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    ISO/IEC DGuide 76:2018

    Development of service standards — Recommendations for addressing consumer issues

    International Organization for Standardization