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    HB 251-2001

    Customer satisfaction measurement

    Standards Australia

    Product Logo   

    HB 251-2001

    Customer satisfaction measurement

    Standards Australia

    Product Logo   

    HB 251-2001

    Customer satisfaction measurement

    Standards Australia

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    DR 03522 CP

    Dispute management

    Standards Australia

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    AS 4608-2004

    Dispute management systems

    Standards Australia

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    HB 251-2004

    Customer Satisfaction Measurement A handbook for users of AS/NZS ISO 9001:2000

    Standards Australia

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    DR 04469

    Personal financial planning Part 4: Experience requirements

    Standards Australia

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    DR 05006

    Quality management - Customer satisfaction - Guidelines for complaints handling in organizations

    Standards Australia

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    AS ISO 10002-2006

    Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004, MOD)

    Standards Australia

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    HB 229-2006

    The why and how of complaints handling

    Standards Australia

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