Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Criteria and descriptive framework
  4.1 Introduction
  4.2 Criteria
  4.3 Descriptive framework
      4.3.1 Introduction
      4.3.2 Balanced Scorecard Approach
      4.3.3 Indicator Presentation
5 Uses of performance indicators
  5.1 Background
  5.2 Selection of performance indicators
  5.3 Limitations
      5.3.1 Optimizing scores on performance indicators
      5.3.2 Degree of accuracy
      5.3.3 User skills versus library performance
      5.3.4 Linking resources to services
      5.3.5 Comparability of performance indicator data
6 Maintenance of this International Standard
Annex A (normative) List of performance indicators for libraries
Annex B (normative) Description of performance indicators
      B.1 Resources, Access, & Infrastructure
          B.1.1 Collection
          B.1.2 Access
          B.1.3 Facilities
          B.1.4 Staff
      B.2 Use
          B.2.1 Collection
          B.2.2 Access
          B.2.3 Facilities
          B.2.4 General
      B.3 Efficiency
          B.3.1 Collection
          B.3.2 Access
          B.3.3 Staff
          B.3.4 General
      B.4 Potentials & Development
          B.4.1 Collection
          B.4.2 Staff
          B.4.3 General
Annex C (informative) Bibliography