13/30270857 DC : 0

Superseded

BS 8477 - CODE OF PRACTICE FOR CUSTOMER SERVICE

Available format(s)

Hardcopy , PDF

Superseded date

01-31-2014

Language(s)

English

Publisher

British Standards Institution

Foreword
Introduction
1 Scope
2 Terms and definitions
3 Customer service principles
4 Customer service strategy and culture
5 Resources, people and technology
6 Customer service process
7 Performance review and improvement
Bibliography

BS 8477

Committee	SVS/0
DocumentType	Draft
Pages	25
PublisherName	British Standards Institution
Status	Superseded

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