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15/30291709 DC : 0

Superseded
Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

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superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

BS ISO/IEC 30105-2 - INFORMATION TECHNOLOGY - IT ENABLED SERVICES-BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 2: PROCESS ASSESSMENT MODEL
Available format(s)

Hardcopy , PDF

Superseded date

11-30-2016

Language(s)

English

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Overview of the process assessment model
5 Processes and process performance indicators (Level 1)
6 Process capability indicators (Levels 1 to 5)
Annex A (informative) - Conformity of the process assessment model
Annex B (informative) - Input/output characteristics
Annex C (informative) - Harmonization between
        ISO/IEC 20000-1 and ISO/IEC 30105-2
Bibliography

BS ISO/IEC 30105-2.

Committee
IST/60/3
DocumentType
Draft
Pages
128
PublisherName
British Standards Institution
Status
Superseded
SupersededBy

ISO/IEC 30105-1:2016 Information technology IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Part 1: Process reference model (PRM)
ISO/IEC 33020:2015 Information technology Process assessment Process measurement framework for assessment of process capability
ISO/IEC 33001:2015 Information technology Process assessment Concepts and terminology
ISO/IEC 33002:2015 Information technology Process assessment Requirements for performing process assessment
ISO/IEC 30105-3:2016 Information technology IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Part 3: Measurement framework (MF) and organization maturity model (OMM)
ISO/IEC 33004:2015 Information technology Process assessment Requirements for process reference, process assessment and maturity models

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