15/30294328 DC : 0

Superseded

View Superseded by

BS 8543 - COMPLAINTS HANDLING IN ORGANIZATIONS - SPECIFICATION

Available format(s)

Hardcopy , PDF

Superseded date

06-30-2015

Language(s)

English

Publisher

British Standards Institution

Foreword
1 Scope
2 Terms and definitions
3 General principles
4 Complaints-handling framework
5 Planning and design
6 Operation of the complaints-handling system
7 Maintenance and improvement
Annexes
Annex A (informative) - Objectivity
Annex B (informative) - Unacceptable and unreasonable behaviors
Annex C (informative) - Responsibilities and authorities of complaints
handling roles
Annex D (informative) - Accessibility
Annex E (informative) - Effective apologies, remedies and options
for redress
Annex F (informative) - Maintenance and improvement
Bibliography

BS 8543.

Committee	SVS/0/4
DocumentType	Draft
Pages	30
PublisherName	British Standards Institution
Status	Superseded
SupersededBy	BS 8543:2015

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