BS ISO 10001 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS

Available format(s)

Hardcopy , PDF

Language(s)

English

Publisher

British Standards Institution

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Guiding principles
5 Code framework
6 Planning, design and development
7 Implementation
8 Maintenance and improvement
Annex A (informative) - Simplified examples of
        components of codes for different organizations
Annex B (informative) - Inter-relationship of
        ISO 10001, ISO 10002, ISO 10003 and ISO 10004
Annex C (informative) - Guidance for small businesses
Annex D (normative) - Guidance on accessibility
Annex E (normative) - Guidance on input from interested
        parties
Annex F (informative) - Code framework
Annex G (informative) - Guidance on adopting a code
        provided by another organization
Annex H (normative) - Guidance on preparing the code
Annex I (normative) - Guidance on preparing
        communication plans
Bibliography

BS ISO 10001.

Committee	SVS/0
DocumentType	Draft
Pages	31
PublisherName	British Standards Institution
Status	NA

ISO 10004:2012	Quality management Customer satisfaction Guidelines for monitoring and measuring
ISO 10003:2007	Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
ISO/IEC Guide 37:2012	Instructions for use of products by consumers
ISO 10002:2014	Quality management Customer satisfaction Guidelines for complaints handling in organizations
ISO 9004:2009	Managing for the sustained success of an organization A quality management approach
ISO 9001:2015	Quality management systems — Requirements
ISO 9000:2015	Quality management systems — Fundamentals and vocabulary