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AS ISO/IEC 20000.2-2013

Superseded
Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

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superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

Information technology - Service management Guidance on the application of service management systems
Available format(s)

Hardcopy , PDF 1 User , PDF 3 Users , PDF 5 Users , PDF 9 Users

Superseded date

03-28-2023

Language(s)

English

Published date

10-18-2013

Publisher

Standards Australia

Preview

The objective of this Standard is to provide standardization in the field of service management, and in particular guidance on the application of a service management system (SMS) based on AS ISO/IEC 20000.1.

This part of ISO/IEC 20000 provides guidance on the application of an SMS based on ISO/IEC 20000-1. This part of ISO/IEC 20000 provides examples and suggestions to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards. This part of ISO/IEC 20000 is independent of specific best practice frameworks and the service provider can apply a combination of generally accepted guidance and their own techniques.

Committee
IT-030
DocumentType
Standard
ISBN
978 1 74342 613 5
Pages
85
PublisherName
Standards Australia
Status
Superseded
SupersededBy
Supersedes

Standards Relationship
ISO/IEC 20000-2:2012 Identical

Originated as AS 8018.2—2004.Previous edition AS ISO/IEC 20000.2—2007.Second edition 2013. Originated as AS 8018.2-2004. Previous edition AS ISO/IEC 20000.2-2007. Second edition 2013.

AS/NZS ISO/IEC 27005:2012 Information technology - Security techniques -Information security risk management (ISO/IEC 27005:2011, MOD)
AS/NZS ISO/IEC 38500:2010 Corporate governance of information technology
AS ISO/IEC 20000.1-2013 Information technology - Service management Service management system requirements

AS ISO/IEC 20000.1-2013 Information technology - Service management Service management system requirements

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Hardcopy - English
PDF 1 User - English
PDF 3 Users - English
PDF 5 Users - English
PDF 9 Users - English
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