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AS/NZS ISO/IEC 20000.3:2020

Current
Current

The latest, up-to-date edition.

Information technology - Service management Guidance on scope definition and applicability of AS/NZS ISO/IEC 20000.1
Available format(s)

Hardcopy , PDF 1 User , PDF 3 Users , PDF 5 Users , PDF 9 Users

Language(s)

English

Published date

05-15-2020

Publisher

Standards Australia

Preview

This Standard adopts ISO/IEC 20000 3:2019 which provides guidance on the scope definition and applicability to the requirements specified in AS/NZS ISO/IEC 20000.1.This Standard can assist in establishing whether AS/NZS ISO/IEC 20000.1 is applicable to an organization’s circumstances. It illustrates how the scope of an SMS can be defined, irrespective of whether the organization has experience of defining the scope of other management systems.The guidance in this Standard can assist an organization in planning and preparing for a conformity assessment against AS/NZS ISO/IEC 20000.1.Annex A contains examples of possible scope statements for an SMS. The examples given use a series of scenarios for organizations ranging from very simple to complex service supply chains.This Standard can be used by personnel responsible for planning the implementation of an SMS, as well as assessors and consultants. It supplements the guidance on the application of an SMS given in AS/NZS ISO/IEC 20000.2.Requirements for bodies providing audit and certification of an SMS can be found in AS/NZS ISO/IEC 20000.6 which recommends the use of this Standard.

This document includes guidance on the scope definition and applicability to the requirements specified in ISO/IEC 20000-1.
This document can assist in establishing whether ISO/IEC 20000-1 is applicable to an organization’s circumstances. It illustrates how the scope of an SMS can be defined, irrespective of whether the organization has experience of defining the scope of other management systems.
The guidance in this document can assist an organization in planning and preparing for a conformity assessment against ISO/IEC 20000-1.
Annex A contains examples of possible scope statements for an SMS. The examples given use a series of scenarios for organizations ranging from very simple to complex service supply chains.
This document can be used by personnel responsible for planning the implementation of an SMS, as well as assessors and consultants. It supplements the guidance on the application of an SMS given in ISO/IEC 20000-2.
Requirements for bodies providing audit and certification of an SMS can be found in ISO/IEC 20000-6 which recommends the use of this document.

Committee
IT-030
DocumentType
Standard
ISBN
978 1 76072 839 7
Pages
29
PublisherName
Standards Australia
Status
Current
Supersedes

Standards Relationship
ISO/IEC 20000-3:2019 Identical

Originated as AS/NZS ISO/IEC 20000.3:2014. Second edition 2020.

ISO/IEC 17021-1:2015 Conformity assessment Requirements for bodies providing audit and certification of management systems Part 1: Requirements
ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
ISO/IEC 20000-1:2018 Information technology — Service management — Part 1: Service management system requirements
ISO/IEC TR 20000-7:2019 Information technology Service management Part 7: Guidance on the integration and correlation of ISO/IEC 20000-1:2018 to ISO 9001:2015 and ISO/IEC 27001:2013
ISO/IEC 20000-10:2018 Information technology — Service management — Part 10: Concepts and vocabulary
ISO/IEC TR 20000-12:2016 Information technology Service management Part 12: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC
ISO 9001:2015 Quality management systems — Requirements
ISO 19011:2018 Guidelines for auditing management systems
ISO/IEC 20000-6:2017 Information technology — Service management — Part 6: Requirements for bodies providing audit and certification of service management systems
ISO/IEC 27013:2015 Information technology Security techniques Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1
ISO/IEC 20000-2:2019 Information technology Service management Part 2: Guidance on the application of service management systems
ISO/IEC TR 20000-5:2013 Information technology Service management Part 5: Exemplar implementation plan for ISO/IEC 20000-1
ISO/IEC TR 20000-11:2015 Information technology Service management Part 11: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL

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Hardcopy - English
PDF 1 User - English
PDF 3 Users - English
PDF 5 Users - English
PDF 9 Users - English
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