BIP 0005 : 2011
Current
Current
The latest, up-to-date edition.
A MANAGERS' GUIDE TO SERVICE MANAGEMENT
Published date
11-23-2012
Publisher
1) Planning and implementing service management
2) Organizations and staffing considerations
3) Service delivery processes
4) Relationship processes
5) Control processes
6) Release processes
7) Automation of service management
8) Guidance on SLA's
9) Service management reports
10) Preparing for a BSI 15000 audit
Sorry this product is not available in your region.
Access your standards online with a subscription
Features
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.