BIP 2005 : 2005
Current
Current
The latest, up-to-date edition.
MANAGEMENT OF CUSTOMER SATISFACTION - (INTEGRATED MANAGEMENT SYSTEMS SERIES)
Available format(s)
Hardcopy , PDF
Language(s)
English
Published date
01-01-2005
Publisher
1) Introduction
2) Initial status review
3) Policy and its development
4) Identification of processes
5) Planning in detail
6) Implementation and operation
7) Performance assessment
8) Improvement
9) Management review
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