Name: BIS IS 15800 : 2007
Brand: BIS

QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR SERVICE QUALITY BY PUBLIC SERVICE ORGANIZATIONS

Published date

08-09-2016

Publisher

Bureau of Indian Standards

Defines requirements for a quality management system where a public service organization; a) needs to demonstrate its ability to consistently provide effective and efficient service that meets customer and applicable legal, statutory and regulatory requirements; b) aims to enhance customer satisfaction; and c) aims to continually improve its service and service delivery process.

Committee	MSD 2
DocumentType	Standard
PublisherName	Bureau of Indian Standards
Status	Current

BIS IS/ISO 14001 : 2015	ENVIRONMENTAL MANAGEMENT SYSTEMS - REQUIREMENTS WITH GUIDANCE FOR USE
IS/ISO 10002 : 2004(R2014)	QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR COMPLAINTS HANDLING IN ORGANIZATIONS
BIS IS/ISO/TR 10013 : 2001(R2011)	GUIDELINES FOR QUALITY MANAGEMENT SYSTEM DOCUMENTATION
BIS IS/ISO 9000 : 2015	QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY
BIS IS/ISO 9001 : 2015	QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS
BIS IS 15610 : 2006	GUIDELINES FOR MEASUREMENT OF CUSTOMER SATISFACTION

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BIS IS 15800 : 2007

Current

Abstract

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