BS 15000-2:2003
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
IT service management Code of practice for service management
Hardcopy , PDF
12-15-2005
English
01-22-2003
Committees responsible
Foreword
Introduction
1 Scope
2 Terms and definitions
3 The management system
4 Planning and implementing service management
5 Service delivery processes
6 Relationship processes
7 Resolution processes
8 Control processes
9 Release management processes
Bibliography
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