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BS 8600:1999

Withdrawn
Withdrawn

A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

View Superseded by
withdrawn

A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

Complaints management systems. Guide to design and implementation
Available format(s)

Hardcopy , PDF

Withdrawn date

08-05-2004

Language(s)

English

Published date

04-15-1999

Publisher

British Standards Institution

Committees responsible
Foreword
Executive summary
1 Scope
2 General
3 Terms and definitions
4 Essential elements of a complaints management system
    4.1 General recommendations
    4.2 Complaints management policy
    4.3 Planning
    4.4 Implementation and operation
    4.5 Management review
Annex A (informative) Resources
Annex B (informative) External review procedures
Annex C (informative) Fairness
Annex D (informative) Response to complaints
Annex E (informative) Monitoring, reporting and corrective action
Annex F (informative) Audit and review
Figure 1 Complaints management - outline plan of a
           complaints management system
Figure D.1 Complaints management - An illustrative process
Figure D.2 Typical example of a complaint recording form
Bibliography
Further reading

Provides guidance on designing and implementing systems for managing complaints, from initial reporting to final resolution. Does not specify performance criteria for managing complaints but offers a comprehensive overview of the points for consideration. Intended for use by organisations of all sizes, in private, public and voluntary sectors, whatever the nature of the complaint.

Committee
W/-
DevelopmentNote
DRAFT FOR COMMENT 98/402550 DC
DocumentType
Standard
Pages
20
PublisherName
British Standards Institution
Status
Withdrawn
SupersededBy
Supersedes

BIP 2211 : 2012 COMPLAINTS MANAGEMENT - TURNING NEGATIVES INTO POSITIVES
07/30150968 DC : 0 BS 7984 - KEYHOLDING AND RESPONSE SERVICES - CODE OF PRACTICE
BS PAS 49(2002) : 2002 SECURITY CONSULTANCY - CODE OF PRACTICE
BS 8406:2003 Event stewarding and crowd safety services. Code of practice
06/30147281 DC : DRAFT DEC 2006 BS 7499 - STATIC SITE GUARDING AND MOBILE PATROL SERVICES - CODE OF PRACTICE
BS 7960:1999 Door supervisors/stewards. Code of practice
BS 15000-1:2002 IT service management Specification for service management
BS PAS 46(2002) : 2002 IMPROVING LOYALTY - REQUIREMENTS
BS PAS 33(1999) : 1999 SPECIFICATION FOR THE DESIGN, INSTALLATION AND COMMISSIONING OF GAS FIRED CENTRAL HEATING SYSTEMS IN DOMESTIC PREMISES
BS 7984:2001 Keyholding and response services. Code of practice
BS 7499:2002 Static site guarding and mobile patrol services. Code of practice

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Hardcopy - English
PDF - English
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