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BS EN 16114:2011

Superseded
Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

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superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

Management consultancy services
Available format(s)

Hardcopy , PDF

Superseded date

09-14-2018

Language(s)

English

Published date

10-31-2011

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Principles
5 Offering
6 Execution
7 Closure
Annex A (informative) - Examples of ethical guidelines
        for MCSPs
Annex B (informative) - Examples of values for MCSPs
Annex C (informative) - Examples of content of a corporate
        social responsibility statement
Annex D (informative) - Examples of evaluation criteria
Bibliography

Provides guidelines for the effective delivery of management consultancy services.

This European Standard gives guidelines for the effective delivery of management consultancy services.

This European Standard is applicable to all MCSPs: public and private companies, government entities, not-for-profit organizations and internal consultancy units, regardless of their ownership, structure, size or specialism.

This European Standard applies to any type of assignment for any type of client. It does not place any obligations on the client.

This European Standard provides recommendations for carrying out management consultancy services, including:

  • legal and ethical matters (see Clause 4);

  • management, communications and evaluation (see Clause 4);

  • client relationships (see Clause 4);

  • proposal and agreement (see Clause 5);

  • planning and execution (see Clause 6);

  • closure of the assignment (see Clause 7).

This European Standard is independent from other normative or regulatory documents, such as:

  • provision of support to small businesses (see CEN/TS 99001);

  • quality management systems (see EN ISO 9001:2008);

  • public procurement (see Public Procurement Directive 2004/18/EC).

This European Standard does not impose upon or interfere with any contractual obligations or intellectual property rights. Also, it does not require or imply a need for third-party certification. It is not intended for certification, regulatory or contractual use, and it is not intended nor designed to be used as the basis for any personal or organizational qualification.

Any offer to certify, or claims to be certified, to this European Standard would be a misrepresentation of the intent and purpose and a misuse of this European Standard. As this European Standard does not contain requirements, any such certification would not be a demonstration of conformity with this European Standard.

It is not intended to provide a basis for legal actions, complaints, defences or other claims in any international, domestic or other proceeding, nor is it intended to be cited as evidence of the evolution of customary international law.

Committee
SVS/1/3
DevelopmentNote
Supersedes 10/30212203 DC. (10/2011)
DocumentType
Standard
Pages
30
PublisherName
British Standards Institution
Status
Superseded
SupersededBy
Supersedes

Standards Relationship
EN 16114:2011 Identical

CEN/TS 99001:2008 Business support - Support services provided to small enterprises - Terminology, quality and performance
ISO 26000:2010 Guidance on social responsibility
EN ISO 9001:2015 Quality management systems - Requirements (ISO 9001:2015)
ISO 9001:2015 Quality management systems — Requirements
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
EN ISO 9000:2015 Quality management systems - Fundamentals and vocabulary (ISO 9000:2015)

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