BS EN ISO 9001:2015
Current
Current
The latest, up-to-date edition.
Quality management systems. Requirements
Available format(s)
Hardcopy , PDF
Language(s)
English
Published date
09-30-2015
Publisher
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Context of the organization
5 Leadership
6 Planning
7 Support
8 Operation
9 Performance evaluation
10 Improvement
Annex A (informative) - Clarification of new structure,
terminology and concepts
Annex B (informative) - Other International Standards
on quality management and quality management
systems developed by ISO/TC 176
Bibliography
Defines requirements for a quality management system when an organization: a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
This International Standard specifies requirements for a quality management system when an organization: needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. All the requirements of this International Standard are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides. NOTE 1 In this International Standard, the terms “product” or “service” only apply to products and services intended for, or required by, a customer. NOTE 2 Statutory and regulatory requirements can be expressed as legal requirements.
| Committee |
QS/1
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| DevelopmentNote |
Supersedes 00/402847 DC, 99/404059 DC, BS EN ISO 9002 & BS EN ISO 9003. (11/2004) Supersedes 07/30135834 DC. (08/2009) Supersedes 14/30273523 DC. (09/2015) Also available in A5 Fully laminated edition. Also available in Looseleaf edition. (01/2017)
|
| DocumentType |
Standard
|
| Pages |
44
|
| PublisherName |
British Standards Institution
|
| Status |
Current
|
| Supersedes |
| Standards | Relationship |
| NBN EN ISO 9001 : 2015 | Identical |
| UNE-EN ISO 9001:2015 | Identical |
| NFX 50 131 : 2000 PR | Identical |
| ANSI/ISO/ASQ Q9001:2008 | Identical |
| NEN EN ISO 9001 : 2015 | Identical |
| NF EN ISO 9001 : 2015 | Identical |
| ISO 9001:2015 | Identical |
| NS EN ISO 9001 : 2015 AC 2015 | Identical |
| I.S. EN ISO 9001:2015 | Identical |
| DIN EN ISO 9001:2015-11 | Identical |
| UNI EN ISO 9001 : 2008 | Identical |
| EN ISO 9001:2015 | Identical |
| SN EN ISO 9001 : 2008-12 | Identical |
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| 03/116777 DC : DRAFT NOV 2003 | BS 8800 - OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT SYSTEMS - GUIDE |
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| PD 0026:2003 | Software and systems quality framework. A guide to the use of ISO/IEC and other standards for understanding quality in software and systems |
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| BS OHSAS 18002(2000) : 2000 AMD 14224 | OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT SYSTEMS - GUIDELINES FOR THE IMPLEMENTATION OF OHSAS 18001 |
| DEFSTAN 22-78/2(2005) : 2005 | REQUIREMENTS FOR THE MANUFACTURE, QUALITY CONTROL, PACKAGING, AND DISPOSAL OF EDGE FAIRING STRIPS FOR ACOUSTIC TILES |
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| BS 7273-4:2015 | Code of practice for the operation of fire protection measures Actuation of release mechanisms for doors |
| BS 8901:2009 | Specification for a sustainability management system for events |
| EN 46001 : 1996 | QUALITY SYSTEMS - MEDICAL DEVICES - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF EN ISO 9001 |
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| BS 7000-2:2008 | Design management systems Guide to managing the design of manufactured products |
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| DEFSTAN 02-855/2(2010) : 2010 | ELECTRON BEAM WELDING OF MARINE COMPONENTS |
| DEFSTAN 02-848(PT1)/3(2010) : 2010 | REQUIREMENTS FOR CARBON-MANGANESE AND LOW ALLOY STEEL FORGINGS - PART 1: CARBON-MANGANESE STEEL FORGINGS |
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| DEFSTAN 05-101(PT1)/1(2005) : 2005 | PROOF OF ORDNANCE, MUNITIONS, ARMOUR AND EXPLOSIVES - PART 1: REQUIREMENTS |
| DEFSTAN 00-60(PT21)/3(1999) : 1999 | INTEGRATED LOGISTIC SUPPORT - PROCEDURES FOR INITIAL PROVISIONING |
| DEFSTAN 00-60(PT22)/4(2003) : 2003 | INTEGRATED LOGISTIC SUPPORT PROCEDURES FOR CODIFICATION |
| DEFSTAN 00-60(PT0)/4(2000) : 2000 | INTEGRATED LOGISTIC SUPPORT PART 0: APPLICATION OF INTEGRATED LOGISTIC SUPPORT (ILS) |
| DEFSTAN 00-60(PT0)/2(1998) : 1998 | INTEGRATED LOGISTIC SUPPORT - APPLICATION OF INTEGRATED LOGISTIC SUPPORT (ILS) |
| DEFSTAN 00-60(PT3)/2(1998) : 1998 | INTEGRATED LOGISTIC SUPPORT - PART 3: GUIDANCE FOR APPLICATION SOFTWARE SUPPORT |
| DEFSTAN 00-60(PT0)/1(1996) : 1996 AMD 2 1996 | INTEGRATED LOGISTIC SUPPORT - APPLICATION OF INTEGRATED LOGISTIC SUPPORT (ILS) |
| DEFSTAN 05-55(PT2)/1(2006) : 2006 | MEASUREMENT AND CALIBRATION SYSTEM REQUIREMENTS FOR MINISTRY OF DEFENCE TEST & MEASUREMENT EQUIPMENT - PART 2: UNIT LEVEL TEST |
| DEFSTAN 00-60(PT0)/5(2002) : 2002 CORR 2004 | INTEGRATED LOGISTIC SUPPORT - PART 0: APPLICATION OF INTEGRATED LOGISTIC SUPPORT (ILS) |
| DEFSTAN 00-60(PT21)/5(2002) : 2002 | INTEGRATED LOGISTIC SUPPORT - PART 21: PROCEDURES FOR INITIAL PROVISIONING |
| DEFSTAN 93-111/1(2004) : 2004 | FIBRE REINFORCED POLYMER COMPOSITE FOR BALLISTIC PROTECTION PURPOSES |
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| DEFSTAN 02-309/3(2007) : 2007 | REQUIREMENTS FOR GAS TURBINES |
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| DEFSTAN 00-52/4(2014) : 2014 | THE GENERAL REQUIREMENTS FOR PRODUCT ACCEPTANCE AND MAINTENANCE TEST SPECIFICATIONS AND TEST SCHEDULES |
| DEFSTAN 02-381/1(2009) : 2009 | REQUIREMENTS FOR THE FORGING AND HEAT TREATMENT OF MAIN PROPULSION GEARS |
| DEFSTAN 02-113/2(2010) : 2010 | REQUIREMENTS FOR MECHANICAL HANDLING |
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| DEFSTAN 00-60(PT0)/6(2004) : 2004 | INTEGRATED LOGISTIC SUPPORT - PART 0: APPLICATION OF INTEGRATED LOGISTIC SUPPORT (ILS) |
| DEFSTAN 00-60(PT25)/2(1998) : 1998 | INTEGRATED LOGISTIC SUPPORT - PART 25: PROCEDURES FOR INVOICING |
| DEFSTAN 05-55(PT1)/1(2006) : 2006 | MEASUREMENT AND CALIBRATION SYSTEM REQUIREMENTS FOR MINISTRY OF DEFENCE TEST & MEASUREMENT EQUIPMENT - PART 1: MINISTRY OF DEFENCE CALIBRATION LABORATORIES OPERATION AND MANAGEMENT |
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| DEFSTAN 00-60(PT24)/4(2000) : 2000 | INTEGRATED LOGISTIC SUPPORT PART 24: PROCEDURES FOR ORDER ADMINISTRATION |
| DEFSTAN 00-60(PT23)/2(1998) : 1998 | INTEGRATED LOGISTIC SUPPORT - PART 23: PROCEDURES FOR PROCUREMENT PLANNING |
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| DEFSTAN 02-167/2(2004) : 2004 | REQUIREMENT FOR RESIN FOR USE IN SHIPS, BOATS, CRAFT AND CRAFT STRUCTURES |
| DEFSTAN 22-94/2(2008) : 2008 | SPECIFICATION FOR THE MANUFACTURE OF REPLENISHMENT AT SEA HOSES AND HOSE ASSEMBLIES |
| DEFSTAN 02-309/2(2002) : 2002 | REQUIREMENTS FOR GAS TURBINES |
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| DEFSTAN 05-101(PT2)/1(2005) : 2005 | PROOF OF ORDNANCE, MUNITIONS, ARMOUR AND EXPLOSIVES - PART 2: GUIDANCE |
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| BS 7291-2:2006 | Thermoplastics pipes and associated fittings for hot and cold water for domestic purposes and heating installations in buildings Specification for polybutylene (PB) pipes and associated fittings |
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| BS PAS 55-2(2008) : 2008 | ASSET MANAGEMENT - PART 2: GUIDELINES FOR THE APPLICATION OF PAS 55-1 |
| DEFSTAN 05-135/1(2014) : 2014 | AVOIDANCE OF COUNTERFEIT MATERIEL |
| EN 100114-1 : 1996 | RULE OF PROCEDURE - QUALITY ASSESSMENT PROCEDURES - PART 1: CECC REQUIREMENTS FOR THE APPROVAL OF AN ORGANIZATION |
| BS CECC 00114-0:1994 | Rule of procedure 14. Quality assessment procedures An introduction to the types of approval available under the CECC system |
| BS PAS 55-1(2008) : 2008 | ASSET MANAGEMENT - PART 1: SPECIFICATION FOR THE OPTIMIZED MANAGEMENT OF PHYSICAL ASSETS |
| BS 5882:1996 | Specification for a total quality assurance programme for nuclear installations |
| BS 7799-2:2002 | Information security management Specification with guidance for use |
| 13/30270857 DC : 0 | BS 8477 - CODE OF PRACTICE FOR CUSTOMER SERVICE |
| 09/30191222 DC : 0 | BS 8902 - RESPONSIBLE SOURCING SECTOR CERTIFICATION SCHEMES FOR CONSTRUCTION PRODUCTS - SPECIFICATION |
| 11/30203837 DC : 0 | BS 8534 - CONSTRUCTION PROCUREMENT POLICIES, STRATEGIES AND PROCEDURES - CODE OF PRACTICE |
| BS PAS 402(2009) : 2009 | WASTE RESOURCE MANAGEMENT - SPECIFICATION FOR PERFORMANCE REPORTING |
| BS 7000-4:2013 | Design management systems Guide to managing design in construction |
| PD 6691:2007 | Guidance on the use of BS EN 13108 Bituminous mixtures. Material specifications |
| 14/30291598 DC : 0 | BS 8500-2 - CONCRETE - COMPLEMENTARY BRITISH STANDARD TO BS EN 206 - PART 2: SPECIFICATION FOR CONSTITUENT MATERIALS AND CONCRETE |
| BS PAS 7(2013) : 2013 | FIRE RISK MANAGEMENT SYSTEM - SPECIFICATION |
| 09/30196055 DC : 0 | BS 8901 - SPECIFICATION FOR A SUSTAINABILITY MANAGEMENT SYSTEM FOR EVENTS |
| BS PAS 197(2009) : 2009 | CODE OF PRACTICE FOR CULTURAL COLLECTIONS MANAGEMENT |
| 15/30288999 DC : 0 | BS 7273-4 - CODE OF PRACTICE FOR THE OPERATION OF FIRE PROTECTION MEASURES - PART 4: ACTUATION OF RELEASE MECHANISMS FOR DOORS |
| 06/30148085 DC : DRAFT JUN 2006 | BS 18001 - OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT SYSTEMS - REQUIREMENTS |
| BS 10010:2017 | Information classification, marking and handling. Specification |
| 13/30277332 DC : 0 | BS 7985 - CODE OF PRACTICE FOR THE USE OF ROPE ACCESS METHODS FOR INDUSTRIAL PURPOSES |
| BS 18004:2008 | Guide to achieving effective occupational health and safety performance |
| 03/105322 DC : DRAFT APR 2003 | BS 6501-1 - FLEXIBLE METAL HOSE ASSEMBLIES - PART 1: GUIDANCE ON THE CONSTRUCTION AND USE OF CORRUGATED HOSE ASSEMBLIES |
| 12/30258718 DC : 0 | BS 5839-8 - FIRE DETECTION AND FIRE ALARM SYSTEMS FOR BUILDINGS - PART 8: CODE OF PRACTICE FOR THE DESIGN, INSTALLATION, COMMISSIONING AND MAINTENANCE OF VOICE ALARM SYSTEMS |
| BS 7799-3:2006 | Information security management systems Guidelines for information security risk management |
| BS 7738-1:1994 | Specification for information systems products using SSADM (Structured Systems Analysis and Design Method) Implementation of SSADM version 4 |
| BS PAS 59(2004) : 2004 | FILLED COLLECTIVE FALL ARREST SYSTEMS |
| BS 8610:2017 | Personal fall protection equipment. Anchor systems. Specification |
| BS 8404:2001 | Packaging. Child-resistant packaging. Requirements and testing procedures for non-reclosable packages for pharmaceutical products |
| BS PAS 100(2002) : 2002 | SPECIFICATION FOR COMPOSTED MATERIALS |
| BS EN 50103:1996 | Guidance on the application of EN 29001 and EN 46001 and of EN 29002 and EN 46002 for the active (including active implantable) medical device industry |
| BS 7373-1:2001 | Guide to the preparation of specifications Guide to preparation |
| BS EN ISO 9000-1:1994 | Quality management and quality assurance standards Guidelines for selection and use |
| DEFSTAN 05-55(PT2)/2(2016) : 2016 | MEASUREMENT AND CALIBRATION SYSTEM REQUIREMENTS FOR MINISTRY OF DEFENCE TEST AND MEASUREMENT EQUIPMENT - PART 2: UNIT LEVEL TEST |
| BS EN 729-3:1995 | Quality requirements for welding. Fusion welding of metallic materials Standard quality requirements |
| BS EN 639:1995 | Common requirements for concrete pressure pipes including joints and fittings |
| 14/30280481 DC : 0 | BS 9251 - FIRE SPRINKLER SYSTEMS FOR DOMESTIC AND RESIDENTIAL OCCUPANCIES - CODE OF PRACTICE |
| BS EN 729-4:1995 | Quality requirements for welding. Fusion welding of metallic materials Elementary quality requirements |
| BS 8848:2014 | Specification for the provision of visits, fieldwork, expeditions and adventurous activities outside the United Kingdom |
| BS 5750-4:1994 | Quality systems Guide to the use of BS EN ISO 9001 \'Model for quality assurance in design, development, production, installation and servicing (Formerly BS 5750:Part 1)\', BS EN ISO 9002 \'Model for quality assurance in production, installation and servicing (Formerly BS 5750:Part 2)\' and BS EN ISO 9003 \'Model for quality assurance in final inspection and test (Formerly BS 5750:Part 3)\' |
| PD 6691:2010 | Guidance on the use of BS EN 13108 Bituminous mixtures. Material specifications |
| BS PD6691(2015) : 2015 | GUIDANCE ON THE USE OF BS EN 13108, BITUMINOUS MIXTURES - MATERIAL SPECIFICATIONS |
| EN ISO 9000-1 : 1994 | QUALITY MANAGEMENT AND QUALITY ASSURANCE STANDARDS - PART 1: GUIDELINES FOR SELECTION AND USE (ISO 9000-1:1994) |
| EN 639:1994 | Common requirements for concrete pressure pipes including joints and fittings |
| 05/30127561 DC : DRAFT AUG 2005 | BS 8470 - CODE OF PRACTICE FOR THE SECURE DESTRUCTION OF CONFIDENTIAL MATERIAL |
| 11/30124825 DC : 0 | BS 7993 - TWIN FERRULE CONNECTORS AND ASSOCIATED TUBING FOR 316 STAINLESS STEEL SYSTEMS - SPECIFICATION AND TEST METHODS |
| 16/30319903 DC : 0 | BS 8701 - FULL RING OVALIZATION TEST FOR DETERMINING THE SUSCEPTIBILITY TO CRACKING OF LINEPIPE STEELS IN SOUR SERVICE - TEST METHOD |
| BS 9252:2011 | Components for residential sprinkler systems. Specification and test methods for residential sprinklers |
| 08/30142156 DC : 0 | BS 5834-1:2009 - SURFACE BOXES, GUARDS AND UNDERGROUND CHAMBERS FOR UTILITIES PURPOSES - PART 1: SPECIFICATION FOR GUARDS AND PLINTHS |
| BS HB10190(2001) : 2001 | IMS: THE FRAMEWORK |
| BS 7121-2-1:2012 | Code of practice for the safe use of cranes Inspection, maintenance and thorough examination. General |
| BS OHSAS 18001(1999) : 1999 AMD 14223 | OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT SYSTEMS - SPECIFICATION |
| BIP 2206 : 2012 | QUALITY IN MARKET RESEARCH FROM THEORY TO PRACTICE |
| 11/30241968 DC : 0 | BS 5896 - HIGH TENSILE STEEL WIRE AND STRAND FOR THE PRESTRESSING OF CONCRETE - SPECIFICATION |
| BS 7993:2011 | Twin ferrule connectors and associated tubing for 316 stainless steel systems. Specification and test methods |
| 15/30323396 DC : 0 | BS 70000 - MEDICAL PHYSICS, CLINICAL ENGINEERING AND PHYSIOLOGICAL SCIENCE SERVICES IN HEALTHCARE - REQUIREMENTS FOR QUALITY, SAFETY AND COMPETENCE |
| BS 10500:2011 | Specification for an anti-bribery management system (ABMS) |
| BS EN ISO 8402:1995 | Quality management and quality assurance. Vocabulary |
| BS QC 200012:1996 | Process assessment schedule for printed board design facilities |
| 04/103895 DC : DRAFT FEB 2004 | BS 5446 - FIRE DETECTION AND FIRE ALARM DEVICES FOR DWELLINGS - PART 3: SPECIFICATION FOR SMOKE ALARM KITS FOR DEAF AND HARD OF HEARING PEOPLE |
| BS 8537:2010 | Copper and copper alloys. Plumbing fittings. Specification for press ends of plumbing fittings for use with metallic tubes |
| BS 7985:2002 | Code of Practice for the use of rope access methods for industrial purposes |
| BIP 2221 : 2013 | IMPLEMENTING AND IMPROVING AN ENERGY MANAGEMENT SYSTEM: HOW TO MEET THE REQUIREMENTS OF ISO 50001 |
| 07/30164294 DC : DRAFT SEP 2007 | BS 7000-1 - GUIDE TO MANAGING INNOVATION - PART 1: DESIGN MANAGEMENT SYSTEMS |
| BS 8534:2011 | Construction procurement policies, strategies and procedures. Code of practice |
| 02/105033 DC : DRAFT AUG 2002 | BS 5534 - CODE OF PRACTICE FOR SLATING AND TILING (INCLUDING SHINGLES) |
| BS EN 100114-1:1997 | Rule of Procedure 14. Quality assessment procedures CECC requirements for the approval of an organization |
| BS 6000-3:2005 | Guide to the selection and usage of acceptance sampling systems for inspection of discrete items in lots Guide to sampling by variables |
| BS 8500-2(2015) : 2015 | CONCRETE - COMPLEMENTARY BRITISH STANDARD TO BS EN 206 - PART 2: SPECIFICATION FOR CONSTITUENT MATERIALS AND CONCRETE |
| DEFSTAN 02-102(PT3)/1(2004) : 2004 | REQUIREMENTS FOR AIR CONDITIONING AND VENTILATION - PART 3: SPECIFICATION FOR TESTING AND CLEANING VENTILATION TRUNKING |
| BS PD6079-4(2006) : 2006 | PROJECT MANAGEMENT - PART 4: GUIDE TO PROJECT MANAGEMENT IN THE CONSTRUCTION INDUSTRY |
| BS 5446-3:2005 | Fire detection and fire alarm devices for dwellings Specification for smoke alarm kits for deaf and hard of hearing people |
| BS 8437(2005) : 2005 | CODE OF PRACTICE FOR SELECTION, USE AND MAINTENANCE OF PERSONAL FALL PROTECTION SYSTEMS AND EQUIPMENT FOR USE IN THE WORKPLACE |
| BS 25999-2:2007 | Business continuity management Specification |
| BS PAS 1192-2(2013) : 2013 | SPECIFICATION FOR INFORMATION MANAGEMENT FOR THE CAPITAL/DELIVERY PHASE OF CONSTRUCTION PROJECTS USING BUILDING INFORMATION MODELLING |
| DEFSTAN 07-289/2(2017) : 2017 | SPECIFICATION FOR THE TYPE 'J' YIELDING MOUNT ('A' RANGE AND 'BULKHEAD FORM' NON-MAGNETIC RANGE) |
| BS EN 729-1:1995 | Quality requirements for welding. Fusion welding of metallic materials Guidelines for selection and use |
| BS 8458:2015 | Fixed fire protection systems. Residential and domestic watermist systems. Code of practice for design and installation |
| BS 5446-3:2015 | Detection and alarm devices for dwellings Specification for fire alarm and carbon monoxide alarm systems for deaf and hard of hearing people |
| BS 8500-2:2002 | Concrete. Complementary British Standard to BS EN 206-1 Specification for constituent materials and concrete |
| BS 8500-2(2006) : 2006 | CONCRETE - COMPLEMENTARY BRITISH STANDARD TO BS EN 206-1 - PART 2: SPECIFICATION FOR CONSTITUENT MATERIALS AND CONCRETE |
| BS 1192(2007) : 2007 | COLLABORATIVE PRODUCTION OF ARCHITECTURAL, ENGINEERING AND CONSTRUCTION INFORMATION - CODE OF PRACTICE |
| ISO 10001:2007 | Quality management Customer satisfaction Guidelines for codes of conduct for organizations |
| ISO 19011:2011 | Guidelines for auditing management systems |
| ISO 10015:1999 | Quality management Guidelines for training |
| ISO/TR 10017:2003 | Guidance on statistical techniques for ISO 9001:2000 |
| ISO 31000:2009 | Risk management Principles and guidelines |
| IEC 61160:2005 | Design review |
| ISO 10019:2005 | Guidelines for the selection of quality management system consultants and use of their services |
| ISO 10004:2012 | Quality management Customer satisfaction Guidelines for monitoring and measuring |
| ISO 10014:2006 | Quality management Guidelines for realizing financial and economic benefits |
| ISO 10005:2005 | Quality management systems Guidelines for quality plans |
| ISO 10008:2013 | Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions |
| ISO 10003:2007 | Quality management Customer satisfaction Guidelines for dispute resolution external to organizations |
| ISO 10006:2003 | Quality management systems Guidelines for quality management in projects |
| ISO 10018:2012 | Quality management Guidelines on people involvement and competence |
| ISO 10002:2014 | Quality management Customer satisfaction Guidelines for complaints handling in organizations |
| ISO 9004:2009 | Managing for the sustained success of an organization A quality management approach |
| ISO/TR 10013:2001 | Guidelines for quality management system documentation |
| IEC 60300-1:2014 | Dependability management - Part 1: Guidance for management and application |
| ISO 14001:2015 | Environmental management systems — Requirements with guidance for use |
| ISO 10012:2003 | Measurement management systems — Requirements for measurement processes and measuring equipment |
| ISO 37500:2014 | Guidance on outsourcing |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
| ISO/IEC 90003:2014 | Software engineering Guidelines for the application of ISO 9001:2008 to computer software |
| ISO 10007:2017 | Quality management — Guidelines for configuration management |
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