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BS ISO 10004:2018

Current
Current

The latest, up-to-date edition.

Quality management. Customer satisfaction. Guidelines for monitoring and measuring
Available format(s)

Hardcopy , PDF

Language(s)

English

Published date

07-19-2018

This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.

This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.

NOTE Throughout this document, the terms “product?? and “service?? refer to the outputs of an organization that are intended for, or required by, a customer.

Committee
SVS/0
DocumentType
Standard
ISBN
9780580982606
Pages
46
PublisherName
British Standards Institution
Status
Current
Supersedes

Standards Relationship
ISO 10004:2018 Identical

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US$313.84
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