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BS ISO 14785:2014

Current
Current

The latest, up-to-date edition.

Tourist information offices. Tourist information and reception services. Requirements
Available format(s)

Hardcopy , PDF

Language(s)

English

Published date

04-30-2014

Publisher

British Standards Institution

Foreword
Introduction
1 Scope
2 Terms and definitions
3 Service provision
4 Resources
Annex A (informative) - Consumers' rights
Annex B (informative) - Environmental awareness
Annex C (informative) - The Responsible
        Tourist and Traveller
Annex D (informative) - Accessibility
Bibliography

Describes minimum quality requirements for services provided by tourist information offices (TIO) of any type and size, whether publicly or privately operated, in order to satisfy visitors' expectations.

This International Standard establishes minimum quality requirements for services provided by tourist information offices (TIO) of any type and size, whether publicly or privately operated, in order to satisfy visitors\' expectations.

Committee
SVS/2
DevelopmentNote
Supersedes 12/30217711 DC. (04/2014)
DocumentType
Standard
Pages
22
PublisherName
British Standards Institution
Status
Current
Supersedes

Standards Relationship
ISO 14785:2014 Identical

ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
ISO 7001:2007 Graphical symbols — Public information symbols

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Hardcopy - English
PDF - English
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