BS ISO/IEC TR 15504-6:1998

1 Scope
2 Normative reference
3 Terms and definitions
4 An overview of the assessor and competence
    4.1 The role of the assessor
    4.2 Philosophy
    4.3 The process of gaining and maintaining competence
          4.3.1 Becoming a provisional assessor
          4.3.2 Becoming a competent assessor
          4.3.3 Maintenance of competence
5 Assessor competence
    5.1 The software process
    5.2 Aspects of assessment
    5.3 Personal attributes
          5.3.1 General
          5.3.2 Effective written and verbal communication
          5.3.3 Diplomacy
          5.3.4 Discretion
          5.3.5 Persistence and resistance handling ability
          5.3.6 Judgment and leadership
          5.3.7 Integrity
# 5.3.8 Rapport
6 Validation of education, training and experience
    6.1 Overview
    6.2 Education
    6.3 Training
          6.3.1 General
          6.3.2 Specific training
    6.4 Experience
          6.4.1 General
          6.4.2 Customer-supplier process category
          6.4.3 Engineering process category
          6.4.4 Support process category
          6.4.5 Management process category
          6.4.6 Organization process category
    6.5 Experience of assessments using ISO/IEC TR 15504
    6.6 Maintenance of competence
    6.7 Maintenance of records
Annex A (informative) Training record
Annex B (informative) Record of experience
Annex C (informative) Record of participation
Annex D (informative) Assessment log
Annex E (informative) Professional activities log
Annex F (informative) Mechanisms for demonstrating competence
Annex G (informative) Mechanisms for validating education,
        training and experience