BS ISO/IEC TR 15504-7:1998

1 Scope
2 Normative reference
3 Terms and definitions
4 Overview of process improvement
    4.1 Drivers
    4.2 Process improvement basics
    4.3 General principles
    4.4 Process improvement context
5 Guidelines for software process improvement
    5.1 Examine the organization's needs and business goals
    5.2 Initiate process improvement
    5.3 Prepare for and conduct a process assessment
          5.3.1 Prepare assessment input
          5.3.2 Conduct a process assessment
    5.4 Define specific improvement goals and set targets
          5.4.1 Identify and prioritize improvement areas
          5.4.2 Define specific improvement goals and set
                  targets
          5.4.3 Derive action plan
    5.5 Implement improvements
          5.5.1 Operational approach to implementation
          5.5.2 Detailed implementation planning
          5.5.3 Implementing improvement actions
          5.5.4 Monitoring the process improvement project
    5.6 Confirm improvements
          5.6.1 Improvement targets
          5.6.2 Organizational culture
          5.6.3 Re-evaluate risks
          5.6.4 Re-evaluate cost-benefit
    5.7 Sustain improvement gains
    5.8 Monitor performance
          5.8.1 Monitoring performance of the software
                  process
          5.8.2 Reviewing the process improvement
                  programme
6 Cultural issues
    6.1 Management responsibility and leadership
    6.2 Values, attitudes and behaviour
    6.3 Process improvement goals and motivation
    6.4 Communication and teamwork
    6.5 Recognition
    6.6 Education and training
7 Management
    7.1 Organizing for process improvement
          7.1.1 Senior management
          7.1.2 Process improvement programme management
          7.1.3 Process improvement project management
          7.1.4 Responsibilities of the process owners
          7.1.5 Role of the organizational unit
    7.2 Planning for process improvement
          7.2.1 Business plan
          7.2.2 Process improvement programme plan
          7.2.3 Process improvement project plan
    7.3 Measuring process improvement
          7.3.1 Process attribute and capability level
                  ratings
          7.3.2 Effectiveness measures
          7.3.3 How to use process attribute ratings and
                  effectiveness measures
          7.3.4 Framework for measuring processes
    7.4 Reviewing process improvement activities
Annex A (informative) Application of the process measurement
framework
Annex B (informative) Application of the improvement
methodology
Annex C (informative) Mapping to ISO 9004-4
Bibliography