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PD CEN/TS 15472:2016

Current
Current

The latest, up-to-date edition.

Postal services. Method for measurement of parcel transit time for cross-border parcels within the European Union and EFTA using Tracking and Tracing
Available format(s)

Hardcopy , PDF

Language(s)

English

Published date

04-30-2016

European foreword
Introduction
1 Scope
2 Terms and definitions
3 Characteristics of cross border parcel exchange
  within EU and other CEN-countries
4 Methodology
Annex A (normative) - A method to estimate delay in
        the stretch between actual handover and the first
        sorting scan
Annex B (informative) - Examples of fields of study
Bibliography

Defines a method for measurement of parcel transit time for cross-border parcels is mainly from an e-merchant perspective, especially for small and medium-sized companies.

Method for measurement of parcel transit time for cross-border parcels is mainly from an e-merchant perspective, especially for small and medium-sized companies. Based on an earlier study, the method will be based on events of the track and trace process.

Events used need to be kept simple and transparent for the measurement of the complex matrix of the flows between European countries.

The last part of the process (delivery options) is dependent on the country and on its historical development of postal and logistic operators - this part of the logistics process is currently too complex for simple measurement. Therefore the Technical Specification (TS) will focus on the main part of the process: from entrance (hand over) in the logistics chain to the first attempt of delivery.

The Technical Specification should:

  • be technically and supplier neutral;

  • not be limited to postal operators but open to all operators transporting parcels;

  • take into account events relevant for the customer’s (sender or receiver) needs;

  • define calculation rules;

  • be easy to implement.

This Technical Specification does not set quality of service standards or targets.

Committee
SVS/4
DevelopmentNote
Supersedes BS PD CEN/TR 15472. (04/2016)
DocumentType
Standard
Pages
20
PublisherName
British Standards Institution
Status
Current
Supersedes

Standards Relationship
CEN/TS 15472:2016 Identical

EN ISO 19011:2011 COR 2011 GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS (ISO 19011:2011)
ISO 19011:2011 Guidelines for auditing management systems
EN 13850:2012 Postal Services - Quality of Services - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail
ISO 10005:2005 Quality management systems Guidelines for quality plans
EN ISO 9001:2015 Quality management systems - Requirements (ISO 9001:2015)
ISO 9001:2015 Quality management systems — Requirements
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
ISO 10007:2017 Quality management — Guidelines for configuration management
EN ISO 9000:2015 Quality management systems - Fundamentals and vocabulary (ISO 9000:2015)

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