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PD ISO/IEC TR 20000-10:2015

PD ISO/IEC TR 20000-10:2015

Superseded

Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

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superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

Information technology. Service management Concepts and terminology

Available format(s)

Hardcopy , PDF

Superseded date

09-28-2018

Language(s)

English

Published date

11-30-2015

Publisher

British Standards Institution

Foreword
Introduction
1 Scope
2 Terms and definitions
3 Terminology used in ISO/IEC 20000
4 Service management systems
5 ISO/IEC 20000
6 Other related International Standards and Technical
  Reports
Bibliography

Specifies the core concepts of ISO/IEC 20000, identifying how the different parts support ISO/IEC 20000-1:2011 as well as the relationships between ISO/IEC 20000 and other International Standards and Technical Reports.

This part of ISO/IEC20000 describes the core concepts of ISO/IEC20000 , identifying how the different parts support ISO/IEC20000‑1:2011 as well as the relationships between ISO/IEC20000 and other International Standards and Technical Reports. This part of ISO/IEC20000 also explains the terminology used in ISO/IEC20000 , so that organisations and individuals can interpret the concepts correctly. This part of ISO/IEC20000 is for service providers considering using any part of ISO/IEC20000 and looking for guidance on how to use the different parts of ISO/IEC20000 to achieve their goal, service providers that wish to understand how ISO/IEC20000 can be used in combination with other International Standards, and practitioners, auditors, and other parties who wish to gain an understanding of ISO/IEC20000 .

Committee
IST/60/2
DocumentType
Standard
Pages
38
PublisherName
British Standards Institution
Status
Superseded
SupersededBy
Supersedes

Standards Relationship
ISO/IEC TR 20000-10:2015 Identical

ISO/IEC TR 20000-5:2013 Information technology Service management Part 5: Exemplar implementation plan for ISO/IEC 20000-1
ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
ISO/IEC TR 90006:2013 Information technology Guidelines for the application of ISO 9001:2008 to IT service management and its integration with ISO/IEC 20000-1:2011
ISO/IEC 38500:2015 Information technology — Governance of IT for the organization
ISO 31000:2009 Risk management Principles and guidelines
ISO 22301:2012 Societal security Business continuity management systems Requirements
ISO/IEC 27031:2011 Information technology Security techniques Guidelines for information and communication technology readiness for business continuity
ISO/IEC TR 38502:2014 Information technology Governance of IT Framework and model
ISO/IEC/IEEE 24765:2017 Systems and software engineering — Vocabulary
ISO/IEC TR 20000-9:2015 Information technology Service management Part 9: Guidance on the application of ISO/IEC 20000-1 to cloud services
ISO/IEC TR 20000-4:2010 Information technology Service management Part 4: Process reference model
ISO/IEC 19770-1:2012 Information technology Software asset management Part 1: Processes and tiered assessment of conformance
ISO/IEC 20000-1:2011 Information technology Service management Part 1: Service management system requirements
ISO/IEC 20000-2:2012 Information technology Service management Part 2: Guidance on the application of service management systems
ISO/IEC 20000-3:2012 Information technology Service management Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
ISO/IEC 12207:2008 Systems and software engineering Software life cycle processes
ISO/IEC TS 38501:2015 Information technology — Governance of IT — Implementation guide
ISO 9001:2015 Quality management systems — Requirements
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
ISO/IEC TS 15504-8:2012 Information technology Process assessment Part 8: An exemplar process assessment model for IT service management
ISO/IEC 27013:2015 Information technology Security techniques Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1
ISO/IEC 27000:2016 Information technology Security techniques Information security management systems Overview and vocabulary
ISO 10007:2017 Quality management — Guidelines for configuration management

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Hardcopy - English
PDF - English
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