Committees responsible
Foreword
Executive Summary
What this Guide contains
1 Rationale and context of this Guide
  1.1 The need for a public sector specific guide to
       knowledge management
  1.2 Informed Clarity and the BSI definition of Knowledge
       Management
  1.3 Our working definition of the public sector
  1.4 Overall KM Origins and Perspectives
  1.5 Public sector KM origins and perspectives
  1.6 KM, Information Management and Human Experience
  1.7 The dangers of not adopting a KM approach
  1.8 The practitioners' view of the current state of KM
       in the public sector
  1.9 Top 10 lessons learned and tips for success
  1.10 Summary
2 Why should the public sector care about KM?
  2.1 The distinctiveness of the public sector
  2.2 The size, range, complexity and centrality of the
       knowledge challenge
  2.3 Why should public servants and policy-makers care
       about KM?
  2.4 Aligning KM practices with specific problems or tasks
  2.5 What are the key issues for KM practitioners in the
       public sector?
  2.6 Summary
3 How is the public sector approaching KM?
  3.1 Introduction
  3.2 Mapping the public sector KM universe
  3.3 What is in the public sector KM universe?
  3.4 How well is the public sector doing in harnessing KM?
4 Real life KM in the public sector
  4.1 Overview
  4.2 Countryside Agency
  4.3 European Bank for Reconstruction and Development
  4.4 New Deal for Communities Programme (NDC)
  4.5 World Bank
  4.6 National College for School Leadership:
      'Networked Learning Communities'
  4.7 The Department of Health Knowledge Management
       Strategy: supporting change
  4.8 The UK Government's Knowledge Network
  4.9 Introducing Electronic Records and Document Management
       to the DTI
  4.10 Financial Ombudsman's Service
5 Conclusion: implications for KM in the public sector
  5.1 General
  5.2 KM drivers
  5.3 Internal: Support and facilitate organizational change
       underpinning strategic goals
  5.4 External: Improve policy implementation and outcomes
  5.5 Linking organizations
  5.6 KM approaches
  5.7 KM success factors and challenges
Annex A (informative) Research Methodology
      A.1 General
      A.2 Literature review (desk research)
      A.3 Interviews (primary research)
      A.4 Expert Interview schedule
      A.5 Survey (primary research)
      A.6 Brainstorm Day:
      A.7 Portal and Community of Interest
Annex B (informative) Survey findings
      B.1 General
      B.2 Summary of Key Findings
      B.3 Key Findings
      B.4 Findings in Detail
Annex C (informative) Brainstorm Day - findings
Annex D (informative) Useful KM Websites
Annex E (informative) Literature Review
Further reading
Notes and references
Figures
Table