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CEI UNI ISO/IEC 20000-2 : 2011

Current
Current

The latest, up-to-date edition.

INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: CODE OF PRACTICE
Available format(s)

Hardcopy , PDF

Language(s)

English

Published date

01-01-2011

Foreword
Introduction
1 Scope
2 Terms and definitions
3 The management system
4 Planning and implementing service management
5 Planning and implementing new or changed services
6 Service delivery processes
7 Relationship processes
8 Resolution processes
9 Control processes
10 Release process
Bibliography

Describes an industry consensus on quality standards for IT service management processes.

Committee
CT 700
DevelopmentNote
Classificazione CEI 700-20. (02/2011)
DocumentType
Standard
Pages
44
PublisherName
Comitato Elettrotecnico Italiano
Status
Current

Standards Relationship
UNI CEI ISO/IEC 20000-2 : 2010 Identical

ISO/IEC 15504-5:2012 Information technology Process assessment Part 5: An exemplar software life cycle process assessment model
ISO/IEC 15504-3:2004 Information technology Process assessment Part 3: Guidance on performing an assessment
ISO/IEC 15504-4:2004 Information technology Process assessment Part 4: Guidance on use for process improvement and process capability determination
ISO/IEC 15504-2:2003 Information technology Process assessment Part 2: Performing an assessment
ISO/IEC 20000-1:2011 Information technology Service management Part 1: Service management system requirements
ISO/IEC 15288:2008 Systems and software engineering System life cycle processes
ISO/IEC 12207:2008 Systems and software engineering Software life cycle processes
ISO/IEC 17799:2005 Information technology Security techniques Code of practice for information security management
ISO 9001:2015 Quality management systems — Requirements
ISO/IEC TR 15271:1998 Information technology Guide for ISO/IEC 12207 (Software Life Cycle Processes)
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
ISO/IEC TR 19760:2003 Systems engineering A guide for the application of ISO/IEC 15288 (System life cycle processes)
ISO/IEC 90003:2014 Software engineering Guidelines for the application of ISO 9001:2008 to computer software
ISO/IEC 15504-1:2004 Information technology Process assessment Part 1: Concepts and vocabulary
ISO 10007:2017 Quality management — Guidelines for configuration management
ISO/IEC TR 16326:1999 Software engineering Guide for the application of ISO/IEC 12207 to project management

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