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CSA ISO 10001 : 2008 : R2017

Withdrawn
Withdrawn

A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

View Superseded by
withdrawn

A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS
Available format(s)

Hardcopy , PDF

Withdrawn date

05-12-2020

Language(s)

English, French

Published date

01-01-2017

Foreword
0 Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Guiding principles
5 Code framework
6 Planning, design and development
7 Implementation
8 Maintenance and improvement
Annex A (informative) - Simplified examples of components of
        codes for different organizations
Annex B (informative) - Inter-relationship of ISO 10001, ISO
        10002 and ISO 10003
Annex C (informative) - Guidance for small businesses
Annex D (normative) - Guidance on accessibility
Annex E (normative) - Guidance on input from interested parties
Annex F (informative) - Code framework
Annex G (informative) - Guidance on adopting a code provided
        by another organization
Annex H (normative) - Guidance on preparing the code
Annex I (normative) - Guidance on preparing communication plans
Bibliography

Provides guidance for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct.

DocumentType
Standard
Pages
40
ProductNote
Reconfirmed EN
PublisherName
Canadian Standards Association
Status
Withdrawn
SupersededBy
Supersedes

Standards Relationship
ISO 10001:2007 Identical

ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
ISO/IEC Guide 37:2012 Instructions for use of products by consumers
ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
ISO 9001:2015 Quality management systems — Requirements
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary

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US$135.00
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